Head of Quality and Machine Learning Operations

Our Mission At DeepScribe, everything we do is focused on our mission - to bring back the joy of care to medicine. Our goal is to empower physicians with the tools they need to improve both efficiency and efficacy, and to improve patient outcomes by increasing the trust and understanding they have with their physician. What you'll do The Director of Quality role is a strategic position responsible for ensuring operations consistently meet the high quality bar for medical records. As the Director of Quality, you will lead a team of quality assurance auditors and program managers to develop, maintain, and execute DeepScribe’s quality management program. The Director of Quality will work cross functionally with sales, customer success, engineering, and product to understand customer challenges and needs, then executing the quality program across internal and external operations. Your impact Own operations quality strategy and its tactical implementation Establish, evolve, and maintain quality metrics that effectively guide DeepScribe to deliver high quality notes and achieve customer satisfaction goals Manage and evolve the quality auditing program to employ scalable QA solutions, including collecting and analyzing data to drive corrective actions and continuous improvement Be a champion for change and an effective change agent to help drive change management and ensure successful adoption of new processes and technology Develop and drive continuous improvement program for operations Build, support, and continually develop a strong QA team across multiple sites with a culture of accountability Stay current on quality trends and best practices, and lead the application of those best practices Foster relationships with vendors and translators to ensure highest quality services and long-term partnerships About You 5+ years of experience with quality management, ideally involving data labeling 3+ years of leadership experience, specifically experience directly managing people Experience building and leading quality management programs Experience working with large populations of distributed, virtual workers Experience working with contingent labor, including directly and indirectly contracted Familiar with vendor partnerships, ensuring established quality requirements are fair and accurate. Adept at operating independently with minimal guidance Healthcare experience is nice to have but not required Salary, Perks, and Benefits Base Salary: $150,000 - $180,000 Meaningful equity stake in the company Flexible PTO Work from home stipend Medical, Dental, Vision, 401K and other benefits are also offered About the Team At DeepScribe, we value trust, teamwork, and transparency, and we’re dedicated to promoting diversity and equity in the workforce through inclusive hiring practices. Candidates with backgrounds that are underrepresented in the technology industry are encouraged to apply. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire.