Machine Learning Intern - PhD Students

Join Replicant: Pioneering the Future of Contact Center Automation with AI

At Replicant, we believe in the transformative power of machines to handle complex, engaging conversations across customer service sectors. As a leader in Contact Center Automation, we're dedicated to refining customer interaction through our advanced AI platform, fostering natural conversations across various channels, and delivering uninterrupted service 24/7. Our use of cutting-edge Large Language Models (LLMs) is reshaping customer service once again.

If domains like AI, ChatGPT, and LLM excite you, and you're keen to make a significant impact alongside top-tier technologists and market leaders, your search ends here. With a team that has tripled in size, revenue that has quadrupled, and recognition as a top enterprise AI firm by The Information, Replicant is scaling new heights. Serving Fortune 500 companies, handling millions of AI-driven calls monthly, and expanding globally, we are at the forefront of revolutionizing customer service through technology.

Position: Machine Learning Intern - PhD Students

Duration: 12+ weeks, full-time, with flexible start dates throughout the year.

Key Responsibilities:

- Engage in applied research in Conversational AI and Natural Language Processing (NLP) to enhance the conversation capabilities and quality of customer service chatbots.

- Innovate in Human-Computer Interaction (HCI) and NLP to simplify chatbot development for programmers and enhance usability for end-users.

What We Expect:

- Currently pursuing or in the process of obtaining a Ph.D. in NLP, Machine Learning, Artificial Intelligence, or related technical fields.

- Intention to return to your degree program after the internship concludes.

- Demonstrated research prowess as evidenced by grants, fellowships, patents, or publications at prominent workshops or conferences.

- Proficiency in Python and familiarity with machine learning tools and deep learning architectures, like transformers.

Our Culture:

At Replicant, our ethos is built on three foundational values:

Blade Runners: We are proactive, take ownership, and pride in driving our goals to success. Like a Blade Runner, we utilize our resources to achieve desired outcomes, maintaining transparency and seeking continuous feedback.

Bread Makers: We embrace humility and foster an egalitarian culture where no task is too big or small. Collaboration is at our core, and we believe in the symbiotic growth of our team and mission.

Självdistans (Self-Distance): This Swedish concept teaches us to reflect critically on ourselves and our relations from an external viewpoint. We act with objectivity, acknowledge our imperfections, and encourage each other to identify and address potential blind spots.

Ready to contribute to the leading edge of AI-driven customer service solutions? Apply now to join Replicant as a Machine Learning Intern and be part of our journey to redefine the future of customer interactions.