Join Our Innovative Team as a Creative Data Analyst for Collections at ING

Are you driven by the desire to help customers in financial difficulties using smart data analytics? Do you aspire to reduce debt issues across the Netherlands? If you have a passion for making an impact through data-driven insights and enjoy solving significant problems that affect society, your expertise is needed at ING. Take the next step in your career as a Data Analyst and join us in shaping future financial solutions.

Your Role and Impact

As a vital member of our Collections team, you will be at the forefront of optimizing our customer service offerings. Collections NL is dedicated to providing 'personal, easy, smart' solutions that are customer-centric and highly effective. Through advanced analytics, we aim to prevent financial hardships and assist customers with sustainable debt recovery. Your insights will be crucial in enhancing our digital self-service platforms and providing the right support for complex financial issues.

What You Will Be Doing:

• Understanding the dynamics of financial difficulties and crafting predictive models
• Developing tools like chatbots to enhance customer interaction
• Conducting detailed data analyses to guide strategic decisions and improve debt recovery processes
• Working collaboratively within multi-disciplinary teams to drive the data-driven vision forward

Desired Skills and Experience

We are looking for a results-driven Data Analyst with:

• An advanced degree in Analytics, Mathematics, Econometrics, or similar fields.
• Proven skills in data analysis tools and software such as SQL, SAS, Excel, Cognos, R, or Python.
• A creative mindset capable of extracting meaningful insights from complex data.
• Excellent communication skills to act as a bridge-builder, turning data insights into actionable strategies.
• A team-oriented approach but also capable of operating independently.
• A desire for continuous personal and professional development.

Rewards & Benefits

At ING, we ensure our employees can achieve a healthy work-life balance:

• Competitive salary based on experience and qualifications
• Generous holiday allowance (24-27 days, based on contract) plus a 13th month salary and 8% holiday pay
• Comprehensive pension scheme and Individual Savings Contribution (3.5% of your annual gross salary)
• Opportunities for personal growth in an informal, innovative environment
• Work in a method that supports rapid execution and innovation—Agile

To discover more about our benefits, visit .

Ready to Apply?

If you’re interested in making a significant impact at ING, apply now by uploading your CV and motivation letter. Let’s build a sustainable, financially fit future together.

About ING

With a workforce of 60,000 spanning about 40 countries, ING is a global leader in financial services, offering a broad spectrum of opportunities. At ING, we foster an inclusive workplace where you can thrive professionally, supported by colleagues who inspire with diverse insights and a commitment to integrity. Invest your talents at ING, where progress and customer focus align.

Apply today and join our team making a difference!