About Power Factors

Power Factors develops software that accelerates the global energy transition by empowering all renewable energy stakeholders to collaborate, automate critical workflows, and make the best decisions. Power Factors fights climate change with code, utilizing its four flagship solutions - Drive, Greenbyte, Unity, and BluePoint - to build an integrated suite of open and smart apps specialized for asset management, field service optimization, and performance optimization. With advanced machine learning analytics, our customers can maximize the value of their renewable assets to stay competitive in a global market, managing over 200 GW of renewable energy worldwide. Discover more about what makes us leaders in renewable energy software at .

About the Role

Join Power Factors as a Data Analyst in our Customer Success department in the Greater Montreal Area, remotely. You will be an integral part of the CS Operations team, reporting directly to the Director of Customer Success Operations. This position is pivotal in equipping our Customer Success team with the necessary data and tools to scale effectively and efficiently deliver value to our clients. As the data expert, you will lead in ensuring data integrity and optimal data architecture, driving continuous improvements.=p>

Key Responsibilities

• Create and maintain integrations and data processes (ETL) vital for monitoring and managing customer interactions and health within our Customer Success applications stack.
• Ensure the accuracy, cleanliness, and statistical relevance of our data, including performance indicators and customer health metrics.
• Design, develop, and support necessary tools and applications for Customer Success Managers, focusing on applications such as Gainsight.
• Participate actively in QA testing, and encourage best practices within the team.
• Identify and lead process improvements and other projects crucial to enhancing operational efficiency.

What You Need to Succeed

• A university degree or equivalent in Data Analysis, Data Science, Computer Science, or a related field.
• At least 3 years of experience with diverse data types and analytical tools, including proficiency in SQL, Python, and Power BI.
• Eagerness to learn new applications and digital tools swiftly.
• Exceptional accountability and skills in planning and execution to meet deadlines.
• Strong communication skills and the ability to collaborate effectively with diverse teams and stakeholders.

Life @ Power Factors

Power Factors is agile and innovative, providing a platform for professionals who are ready to make an impact. Our culture is filled with ingenious, result-driven individuals who are also fun-loving and passionate about making a difference. We value flexibility, offering remote working options and a balanced work environment where being environmentally conscious is a key part of our operations.

Why Join Us

Work on projects that help combat climate change every day. Become part of a cognizant, expert team in a friendly, supportive atmosphere. We offer flexible working conditions, competitive benefits, and additional perks like paid volunteering time and participation in our Corporate Bonus Program.

We Are an Equal Opportunity Employer

Power Factors is committed to inclusivity and diversity, ensuring an equitable workplace for all employees regardless of background. We celebrate diversity and are committed to creating an inclusive environment for all employees.