Data and AIML Engineering Manager

Description

The Consumer Services and Solutions (CSS) organization at HP is at the forefront of transforming us into a leading digital brand. Our business and technology teams are dedicated to building lifetime relationships with consumers by offering convenience, exceptional experiences, and increased value from HP. We aim to enhance our digital experiences and touchpoints, and we're seeking enthusiastic individuals ready to create innovative technology and solutions that will redefine our brand for consumers.

We are looking for an experienced engineering leader to spearhead the evolution and delivery of our Data Engineering and AI/ML technology. As a key member of our CSS Data Engineering team, you will manage Data Engineers and ML Engineers, collaborate with data scientists, analysts, campaign managers, and other skilled professionals to develop a robust CSS Customer Data platform. This platform will provide accurate analytics for business decisions and ensure personalized, relevant, and timely customer communications.

If you have a background in managing large, complex software programs, a passion for continuous improvement, and enjoy leading a high-performing team, this role is an excellent opportunity to help shape HP's future.

Key Responsibilities

• Understand and anticipate business needs, organize, prioritize, and delegate tasks to ensure timely completion of multiple initiatives.
• Operate at the intersection of data engineering and AIML engineering (e.g., MLOps), guiding teams to deliver innovative and high-quality subscription services that drive HP’s growth.
• Advocate for engineering best practices (e.g., automated deployment, GitHub branching, consistent code reviews, unit testing) and the adoption of new technologies (e.g., Databricks MLFlow, Azure OpenAI) to accelerate progress.
• Manage engineers, continually elevating their skills and fostering career growth at HP.
• Collaborate with the Product team to understand/influence the roadmap, engage employees, remove obstacles, align efforts across HP’s cross-functional organizations, and drive forward team success.
• Promote mature code management workflows, infrastructure as code, application lifecycle management, and operational best practices.
• Possess strong interpersonal skills to navigate complex technical situations and communicate with both technical and non-technical audiences; ability to manage hybrid teams across multiple locations.
• Drive change management and efficiently handle escalations; influence and build consensus effectively.
• Comprehend global privacy laws, company policies, and procedures, identifying compliance and regulatory concerns.
• Assign responsibilities, provide direction and coaching, and eliminate barriers to enable teams to achieve their objectives and goals.

Education and Experience

• Typically requires a minimum of 12 years of related experience with a bachelor’s degree in computer science or equivalent; or 10 years and a master’s degree.
• At least 3+ years in a management role utilizing Agile frameworks, processes, and team structures, using tools such as Jira, VersionOne, etc.

Skill Requirements

• Experience with cloud-based data warehouses such as Redshift, Snowflake, etc.
• Familiarity with Big Data distributed and lakehouse architecture-based systems like Databricks, Delta Lake, Unity Catalog, AWS EMR, etc.
• Experience in cloud environments (AWS preferred).
• Knowledge of AI, ML, or analytics technologies such as Scikit-learn, Dask, TensorFlow, or similar platforms and Gen AI-based frameworks.
• Proven ability to articulate or experience with MLOps and the lifecycle of model development from experimentation to production and measurement.
• Experience leading ML projects from data preprocessing, feature engineering, training, model deployment, to model hosting.

Good to Have

• Experience with multiple Big Data file formats (Parquet, Delta Lake).
• Proficiency in CI/CD processes such as Jenkins, Codeway, and source control tools like GitHub.
• Experience with cloud deployments focusing on CI/CD-based automation, scale, performance, and reliability.

Benefits

HP offers a comprehensive benefits package, including:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account