Join Our Team as a Data Engineer at Keywords Studios Plc.

About Helpshift

We are on a quest to eliminate poor customer service globally by innovating how support is provided. At Helpshift, we are revolutionizing customer interactions with our mobile-first approach, allowing for on-demand, seamless communications via in-app chat rather than the outdated email conversations. Our advanced chatbots and automation capabilities on the Helpshift platform empower companies like Brex, EA, and Tencent to deliver exceptional service engagements. Currently, Helpshift activates over 820 million users across two billion devices worldwide.

Our Team's Impact

Our data platform team is vital in providing the intelligence that fuels exceptional customer experiences. Tasked with designing robust data infrastructures, we enable real-time analytics and insights through sophisticated data products used globally. Our systems process immense volumes of data, handling more than 2 million events per minute and managing over a terabyte of data daily. Join us to be part of a team that shapes the future of data-driven customer service.

The Role: Data Engineer (Snowflake)

As a Data Engineer at Keywords Studios Plc., you will be instrumental in constructing and maintaining scalable data pipelines and analytics dashboards that draw insights from over two billion devices and 800 million monthly active users. Your efforts will enhance our capability to deliver actionable data insights and drive anomaly detection to optimize our client's customer service strategies.

Key Responsibilities:

• Develop and maintain data pipelines for both data ingestion and operational analytics.
• Create comprehensive analytics dashboards for actionable insight generation and anomaly detection.
• Collaborate cross-functionally with analysts, data scientists, and other stakeholders to fulfill data requirements and participate in analysis.
• Ensure meticulous data and code quality, and exceed our service level objectives.
• Continually adapt and learn in a high-paced environment.

Ideal Candidate:

• Minimum 2 years of experience in scalable data pipelines construction and maintenance.
• Advanced proficiency in a high-level object-oriented programming language such as Python or Java.
• Strong background in SQL, data modeling, and data warehousing.
• Mandatory experience with cloud data platforms such as AWS EMR, and processing frameworks like Apache Spark or Apache Flink.
• Experience with columnar formats like Apache Hudi, Iceberg, Parquet, and modern data lakehouse architectures is highly beneficial.
• Excellent verbal and written communication skills, with a Bachelor’s Degree in Computer Science or a related field.

What We Offer:

• Hybrid workplace model.
• Inclusive worker's insurance and paid time offs.
• Additional benefits will be disclosed by our Talent Acquisition team.

Helpshift and Keywords Studios Plc. are proud to promote diversity and equal opportunity in the workplace. We ensure an inclusive environment irrespective of background, offering equal employment opportunities without discrimination.

Ready to redefine the future of customer service analytics with us? Apply now to become a key player in our data-driven journey!