Join Our Team as an IT Administrator at Hayden AI

About Hayden AI

At Hayden AI, our mission is to harness the power of artificial intelligence and machine learning to solve real-world challenges. Our cutting-edge mobile perception system is designed to help governments and businesses optimize bus lane and bus stop enforcement, pioneer digital twin modeling, and drive sustainable futures. Join us to accelerate transit, enhance street safety, and contribute to a better tomorrow.

What the Job Involves

As an IT Administrator, you'll play a pivotal role in maintaining the smooth operation of our IT systems and services. Your responsibilities will include provisioning MacOS, Windows, and Linux laptops, managing company computing assets and user accounts, handling internal help desk requests, and overseeing internal network connectivity.

Core Responsibilities

• Setup and configure Mac, Windows, and Linux laptops for new and existing employees.
• Track and manage IT assets, ensuring accurate inventory and lifecycle management.
• Create, manage, and troubleshoot user accounts and permissions across various systems and applications.
• Serve as the internal helpdesk, providing timely and effective support for hardware and software issues.
• Manage internal network connectivity, ensuring a reliable and secure network infrastructure.
• Maintain up-to-date documentation of IT processes, configurations, and procedures.
• Collaborate with other departments to understand and address their IT needs.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in IT administration or a similar role.
• Proficiency in provisioning and managing Mac, Windows, and Linux laptops.
• Strong understanding of asset and user account management.
• Excellent communication and interpersonal skills.
• Experience in scripting languages (e.g., Bash, PowerShell, Python) for automation tasks.
• Experience in network management, including wiring and configuration.
• Proficiency in network configuration and troubleshooting (e.g., TCP/IP, DNS, DHCP, VPN).
• Understanding of cybersecurity principles and practices, including endpoint security and firewalls.
• Familiarity with productivity software (e.g., Microsoft Office, Google Workspace).
• Prior experience as a helpdesk technician or similar support role.

Benefits and Perks

• Endless learning and development opportunities from a diverse and talented peer group, including experts in AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more.
• 100% company-paid medical, dental, and vision coverage for employees and dependents (for US employees).
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA).
• Life, AD&D, Short and Long Term Disability Insurance.
• Aflac Critical Illness, Accident Insurance & Hospital Indemnity Insurance.
• MetLife Legal Plan(s) & Pet Insurance.
• Farmers GroupSelect Auto & Home Insurance.
• 401(k) with 3% company matching.
• Professional development reimbursement.
• Unlimited PTO.
• Hybrid work opportunities.
• Daily catered lunches in our San Francisco office.

Hayden AI is dedicated to fostering a diverse and inclusive environment where everyone can learn from one another. We celebrate diversity in backgrounds, experiences, abilities, and perspectives. As an equal opportunity employer, we are committed to providing a workspace free of harassment and discrimination. We are also committed to working with and providing reasonable accommodations for individuals with disabilities. Please inform your recruiter if you need accommodation during any part of the interview process.

Important Note for Recruitment Agencies: Hayden AI does not accept agency resumes. Please do not forward resumes to our jobs alias, Hayden AI employees, or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.

Join us at Hayden AI and help make the world a better place with cutting-edge technology.