Exciting Opportunity for Experienced IT Support Engineer at Wix

We're searching for an experienced IT Support Engineer to join our dynamic team. This role requires a professional who not only understands our intricate technical offerings but excels in delivering exceptional hands-on IT support to our global teams. Strong problem-solving and communication skills, along with a deep understanding of IT systems, networks, and software applications, are essential for success in this role.

Key Responsibilities

As an IT Support Engineer, you will:

• Respond promptly and effectively to global IT requests through the IT Support system (JIRA).
• Configure and maintain all IT equipment and services, including computers, network switches/WiFi, conference rooms, security systems, and back-office systems.
• Manage Windows & macOS endpoint installation, upgrades, and troubleshooting using MDM tools.
• Design, develop, and optimize AI-driven solutions, such as ChatGPT prompts and advanced AI bot functionalities.
• Maintain a reliable local network infrastructure for the Cedar Rapids customer care team, ensuring seamless business operations.
• Conduct in-depth root cause analysis of recurring technical issues, identify underlying problems, and propose long-term solutions to prevent future incidents.
• Create technical documentation, guides, and knowledge base articles for internal use and provide training to staff as needed.
• Identify opportunities for enhancing IT services and lead these projects to completion, demonstrating a significant level of autonomy.
• Be prepared to work flexibly during out-of-hours schedules for on-call duties or IT maintenance tasks.

Qualifications

The ideal candidate will have:

• A minimum of 5 years of experience working in IT Support Engineering.
• Outstanding customer service abilities, with a keen attention to detail and a commitment to thorough follow-up.
• Availability for participating in a monthly on-call IT Support rotation.
• A passion for IT Engineering and eagerness to learn new technologies.
• A commitment to delivering superior customer support within a complex, global organization.
• Proficiency in identifying issues and building solutions, showcasing strong problem-solving abilities.
• An ability to actively seek process improvement opportunities through automation, demonstrating a forward-thinking approach.

About Wix's IT Team

We are Wix’s IT Team, providing technical assistance and support to Wix employees worldwide. Our responsibilities range from configuration to control and maintenance, troubleshooting, and monitoring using the newest technologies such as Ansible and automation engines. We build fully automated processes for monitoring, purchasing, security incidents, SLM, CRM, and more.

Working Shift

This position is based at our Cedar Rapids office and requires onsite attendance from Monday through Friday, 9:00 AM to 6:00 PM.

Compensation and Benefits

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees, including:

• Comprehensive health and life benefits, including fully covered medical, dental, and vision insurance.
• Generous and flexible time off for personal recharge and special life moments.
• Emotional and mental health support programs.
• Allowances supporting nutrition, fitness, and productivity.
• 401K matching with no vesting period.
• Equity & ESPP - We grant RSUs (restricted share units) to all our employees.

At Wix, we believe that our employees directly impact our success and should benefit from our successes. All employees are also eligible for the ESPP (Employee Stock Purchase Plan), allowing a unique opportunity to purchase Wix shares at a discounted rate.

If you are passionate about IT Support and ready to take on new challenges, apply now to join our team at Wix as an IT Support Engineer!