Language Data Annotator (Fixed Term 6 months) - English and Malay

Join Genesys and Transform Customer Experience

At Genesys, we empower over 8,000 organizations across more than 100 countries to enhance customer and employee experiences, driving loyalty and business success. Our Genesys Cloud, the leading AI-powered experience orchestration platform, enables organizations of all sizes to deliver personalized, empathetic experiences at scale. By leveraging our trusted, all-in-one cloud solution, Genesys Cloud accelerates growth and helps businesses differentiate through optimal customer experiences delivered at the right moment.

With a global workforce of over 6,000 employees, we cultivate a culture of empathy and collaboration. While we offer attractive benefits and perks akin to larger tech firms, our employees enjoy the autonomy to make significant contributions and take ownership of their work. Join us and create the future of customer experience together.

Language Data Annotator

Position: Language Data Annotator (Full-time, Fixed-Term 6 months)
Start Date: ASAP
Location: India

Summary

We are in search of a meticulous Language Data Annotator to join our team. You will be responsible for annotating and analyzing language data to support the development of our cutting-edge AI and natural language processing products. Your attention to detail, analytical skills, and ability to work independently will be essential in delivering high-quality data and insights to the research team.

This role is a key part of the Radarr ML engineering team, focusing on language detection and sentiment analysis across a variety of public social channels and languages.

Key Responsibilities

• Accurately annotate text data following detailed guidelines to identify linguistic features and categories.
• Collaborate with the research team to resolve data ambiguities and provide feedback on the annotation process.
• Perform qualitative error analysis and provide actionable insights to improve data quality.
• Support the creation of language datasets for model training and evaluation.
• Assist with other ad-hoc data-related tasks as needed.

Skills & Experience

• Native or near-native proficiency in English and Malay. Fluency in additional languages is a plus.
• Exceptional attention to detail, accuracy, and efficiency.
• Ability to quickly learn and apply new concepts and guidelines.
• Proficiency in a computerized environment, ideally with productivity software and text editors.
• 1+ years of experience in language data annotation, manipulation, and analysis, with familiarity in annotation tools being preferred.
• Desirable: Previous experience in customer service/contact center roles.

#LI-Hybrid #LI-IS2

If you were referred by a Genesys employee, please use the link they provided to apply.

About Genesys

Genesys orchestrates billions of memorable customer experiences annually for organizations in over 100 countries. Leveraging our cloud, digital, and AI technologies, we realize our vision of "Experience as a Service™," enabling organizations to deliver proactive, predictive, and hyper-personalized experiences that strengthen customer connections across all interactions. We enhance employee productivity and engagement, transforming back-office technology into a modern revenue velocity engine, fostering true intimacy at scale to build customer trust and loyalty.

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Reasonable Accommodations

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Genesys is an equal opportunity employer committed to workplace equity. We evaluate applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Note: Recruiters will never request sensitive personal or financial information during the application process.