Join Our Innovative Team at Dialpad as a Manager, Ai Engineering

About Dialpad: At Dialpad, we're revolutionizing the workspace with our Ai-Powered Customer Intelligence Platform, incorporating AI in everything from Contact Centers to Sales and Meetings. Trusted by over 30,000 brands worldwide, and bolstered by initial funding and leadership from Google and top venture capitalists like ICONIQ and Andreessen Horowitz, Dialpad thrives with a $200M ARR as one of the rapidly evolving AI entities globally.

Team Overview

Dialpad’s Ai Engineering team is at the core of our innovation, working closely with Data Science, Telephony, and Product Engineering. This team draws from a diverse set of skills in Distributed Systems Engineering, DevOps, MLOps, and Data Engineering to scale and enhance Dialpad’s AI offerings.

Your Role

As an Engineering Manager, you will lead and expand the software engineering team that spearheads the real-time transcription inference, ML inference, and LLM scalability. Reporting directly to our Chief Ai Officer, and cooperating with other Engineering Managers, you'll play a crucial role in guiding career development, strategic planning, and technical execution. This role offers flexibility with the option to be based in our Buenos Aires office or work remotely within the local area.

Key Responsibilities:

• Mentor and nurture a range of engineers from juniors to highly experienced ones.
• Steer architectural and scaling decisions to meet burgeoning business demands.
• Conduct resource management, project planning, and execution of significant projects.
• Enhance our engineering processes and foster a culture of technical excellence.

Preferred Skills

You ideally have 5-8 years of technical experience with distributed systems and at least 2 years in leadership. Proficiency in Python, GitHub/VCS, CI/CD, Kubernetes, Docker, and GCP/Cloud is expected. Close collaboration with Data Science teams is essential.

Dialpad's Culture and Benefits

At Dialpad, we value diversity and are committed to creating an inclusive environment where all employees can thrive. We have been recognized as a Top Workplace seven times, reflecting our vibrant culture that promotes teammate elevation, collaboration, and shared success. Our compensation packages are competitive, inclusive of equity options, ensuring every Dialer benefits from our collective success.

We support continuous education with an annual learning stipend and foster inclusion through Employee Resource Groups and various community activities.

Diversity, Equity, and Inclusion at Dialpad

We believe in Doing the Right Thing—this includes driving inclusion and building a culture where differences are celebrated as strengths. Dialpad is not only an equal opportunity employer but actively seeks to create opportunities for all to innovate continuously and deliver top-tier products.

If you are ambitious and ready to contribute to our team but don't meet every single requirement, we still want to hear from you. We recognize the unique value you can bring to our broad and passionate team.

Empower your career progression in AI Engineering by joining Dialpad today!