Post-Sales Machine Learning Solutions Engineer - EMEA Remote

Join Hugging Face as a Post-Sales Machine Learning Solutions Engineer - EMEA Remote

At Hugging Face, we are on an exciting journey to revolutionize Machine Learning, making it more accessible and beneficial for all. We contribute significantly to the advancement of technology to make a positive impact.

We have developed the world's fastest-growing open-source library of pre-trained models, boasting over 1 million models and 320K+ stars on GitHub. Our technology is trusted by more than 15,000 companies, including top AI organizations like Google, Elastic, Salesforce, Grammarly, and NASA.

About the Role

As an early member of Hugging Face's Success team, you'll play a pivotal role in helping leading companies successfully leverage AI. From advising data science teams on best practices for model building to writing Jupyter notebooks showcasing new techniques, your technical skills and passion for helping others are crucial. Your efforts will enable our sophisticated clients to unlock the full potential of AI.

Responsibilities

• Empathize with our customers to understand their goals and challenges using NLP and Vision transformers.
• Exhibit resourcefulness and enthusiasm in solving customer problems, whether through research, coding, or consulting with our in-house experts.
• Build and nurture meaningful relationships with customers to fully understand their objectives.
• Explain complex concepts with ease to both technical and non-technical audiences.
• Continuously learn and share your expertise with our customers.

Requirements

• Experience developing NLP/Vision solutions and a solid understanding of the ML lifecycle and cloud infrastructure.
• Proficiency with the transformers library and a commitment to quickly becoming an expert.
• Self-motivated, independent problem-solver with a proactive attitude.
• Exceptional attention to detail and the ability to write compelling reasons for wanting to join Hugging Face.
• Strong customer relationship-building skills with a passion for helping clients succeed.
• Excellent communication skills, capable of explaining technical problems to non-technical audiences.
• Confidence in writing code scripts and notebooks for transformers/ML Ops use cases.
• Quick learner who stays abreast of the latest AI/ML developments and shares insights with customers.
• Encouraged to apply even if you don't meet every requirement; we're building a diverse team with complementary skills and experiences.

Benefits

• Be part of one of the hottest startups in AI.
• Collaborate with a diverse team of experts in academia, open source, and enterprise.
• Gain in-depth expertise in transformers across various industries and development stages.
• Work in an impact-focused organization with flexible working arrangements.
• Thrive in a learning-oriented environment that values individual expertise and constructive feedback.

About Hugging Face

We champion diversity and inclusion. We are committed to building a workplace where everyone feels respected and supported, regardless of background. Hugging Face is an equal opportunity employer committed to creating an inclusive environment for all.

We prioritize growth and development. Work alongside some of the smartest minds in the industry, with access to relevant conferences, training, and educational reimbursements.

We care about your well-being. Enjoy flexible working hours, remote work options, comprehensive health benefits, parental leave, and flexible paid time off.

We support remote employees. With office spaces in NYC and Paris, remote employees can visit the offices and receive the necessary workstation setup to succeed.

We offer equity to our team. All employees receive company equity, making everyone a shareholder in our success as a category-defining platform in machine learning and AI.

We contribute to the community. Join us in supporting the ML/AI community through collaboration and shared advancements in the field.