Join Zendesk as a Principal Machine Learning Engineer and Revolutionize Customer Experience

At Zendesk, we’re committed to enhancing the customer experience. Our products are utilized by over 125,000 global brands, including high-profile names like AirBnb, Uber, and Slack, to ensure daily customer satisfaction. As a Principal Machine Learning Engineer, you will play a pivotal role in developing advanced AI-driven solutions that further our mission.

What You’ll Do

In this dynamic role, you will:

• Collaborate with top-notch ML scientists and leading engineers to create pioneering machine learning solutions.
• Engage in innovative research that forms the backbone of our advanced AI capabilities.
• Focus on impactful projects such as enhancing macro suggestions for admins and improving semantic search algorithms.
• Help transition machine learning models from experimental to scalable, production-ready solutions.
• Share your findings and contribute your expert knowledge across a global platform.

What You Bring to the Role

Required:

• Master’s degree in Computer Science, Electrical Engineering, Mathematics, or a similar field.
• Strong foundation in statistics and various machine learning methods.
• Proficiency in Python and familiarity with major deep learning frameworks like PyTorch.

Preferred:

• PhD in a relevant field.
• Experience with Natural Language Processing and practical knowledge of large language models.

Why Choose Zendesk?

At Zendesk, we ensure every team member has ownership of their work and their contributions significantly impact our trajectory. Our workplace offers flexibility with a significant component of remote work, ensuring a work-life balance tailored to your needs. Moreover, we provide:

• Competitive salaries with comprehensive medical insurance and life assurance.
• Rich opportunities for professional development.
• A diverse, equitable, and inclusive workplace culture.

About Zendesk

Zendesk sets the standard in customer service software solutions, supporting over 5,000 employees worldwide in fostering seamless digital-first customer experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

If you’re eager to be a part of a team where innovation is at the heart of everything you do, and you want to drive the future of customer experience, apply today! Define your career with us at Zendesk, where your work plays a vital role in our continued success.