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LivePerson (NASDAQ: LPSN) is a global leader in reliable and fair AI for businesses. Our Conversational Cloud platform is trusted by hundreds of top global brands — including HSBC, Chipotle, and Virgin Media — to engage with millions of consumers in a secure and responsible manner. We facilitate a billion conversational interactions each month, providing a uniquely expansive data set and safety tools to harness the potential of Generative AI and Large Language Models for better business outcomes.
We at LivePerson, cultivate an inclusive work culture that promotes meaningful connections, collaboration, and innovation. We encourage everyone to ask questions and proactively seek new ways to succeed and reach their full potential. We identify opportunities, solve ambiguities, and seek optimal solutions to problems that result in improvements with a growth mindset.
Overview:
We are currently seeking a Senior Data Scientist to join our Data Science team working on the next generation of Conversational AI (CAI), including the cutting-edge Generative AI/Foundation Model technology. In this role, you will use one of the world’s largest goal-oriented conversational data sets to push the limits of conversational AI at scale. Additionally, you'll have over 300K professional data annotators (contact center agents) to assist with exploration and learning.
You will:
Propose and carry out research tasks that guide product strategy
Publish and share innovative research derived from our conversational data
Employ state-of-the-art NLP/NLU/Generative AI/LLM techniques to understand and extract value from one of the world's largest goal-oriented conversational data sets
Develop innovative solutions to unsupervised/semi-supervised problems in intent recognition and dialog management
Enhance NLP systems via self-supervision from unannotated dialogue
You have:
A Ph.D. in Computational Linguistics, Computer Science, Statistics, Mathematics, or equivalent
At least 6 years of data science experience
Expertise in NLP techniques for tasks such as question answering, intent classification, knowledge extraction, and dialogue management
A record of applied research in NLP or related fields, and/or experience with dialogue systems
Proficiency in writing efficient and clear Python code in a Linux environment
Benefits:
The salary range for this role is from $150,000 to $190,000. The final compensation will depend on various factors, including your location, skills, experience, education, and certifications. We offer the following comprehensive benefits regardless of your location:
Health: medical, dental, vision, and wellbeing
Time off: public holidays and discretionary PTO package with manager approval
Financial: 401K, ESPP, basic life and AD&D insurance, and long-term and short-term disability
Family: parental leave, maternity support, fertility services
Development: tuition reimbursement, native AI learning
Why you'll love working here:
We value entrepreneurial spirit and big ideas. Our values guide our growth as individuals, teams, and as a global organization. We take pride in being included in Fast Company's Most Innovative Companies and Newsweek's most-loved workplaces.
At LivePerson, we celebrate diversity, encouraging people from different backgrounds to make an impact and be their authentic selves. We have various employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are an equal opportunity employer and consider all applicants for employment without any discrimination on any legally-protected basis. We are also committed to the accessibility needs of applicants and employees and provide reasonable accommodations to job seekers with disabilities.
