Join Our Groundbreaking Team as a Sr. Applied Scientist at AWS Support

We are excited to announce an opportunity within AWS' Kumo organization for a Sr. Applied Scientist. AWS Kumo is a dynamic team that brings together top-tier software engineers and AI/ML experts dedicated to optimizing Amazon's worldwide support capabilities. Amazon’s mission is steadfast: to become Earth's most customer-centric company. This commitment extends to facilitating our own team members' everyday IT needs through innovative solutions.

About the Role

As an essential part of our team, you will contribute to the next generation of case routing by leveraging artificial intelligence to enhance business metrics. Your contributions will not only ensure timely and effective resolution strategies but also involve developing advanced machine learning models and pipelines to handle and interpret vast Amazon-scale data. This pivotal role ensures optimal customer experiences, impacting millions daily through sophisticated automated insights.

Responsibilities

• Develop and implement real-world systems at AWS scale.
• Analyze complex datasets to uncover actionable insights.
• Drive innovation in ML solutions to enhance case routing efficiencies.
• Collaboratively solve challenges across the organization to shape our product direction.

Why Choose AWS?

AWS is not only the leader in cloud solutions but a pioneer in community building and innovation. By joining us, you're becoming part of an expansive network that values diversity and career growth. Participate in mentorship programs and maintain a healthy work-life balance with our flexible work arrangements.

Location

Candidates are welcome to apply from Cape Town, ZAF among other AWS locations globally.

Who Should Apply?

Individuals with a Ph.D. or a Master’s and extensive experience in applied research, especially with proficiency in programming languages like Java, Python, or C++, and familiarity with ML modeling tools and large-scale systems. If your career path is unconventional, AWS values your unique experiences and perspectives.

Preferred Qualifications

• Proficient with tools such as R, NumPy, or TensorFlow.
• Experience with big data technologies like Hadoop or Spark.

Diversity and Inclusion at AWS

We thrive on diversity and are committed to an inclusive workplace where everyone feels empowered. AWS actively seeks to include members of traditionally underrepresented groups and adheres to local employment equity legislation. Flexible accommodations are available through every phase of the hiring process.

Ready to Apply?

Amazon is an equal opportunities employer looking for candidates who are ready to invent, simplify, and have a real impact on our services. If you are ready to start your journey with AWS and contribute to transforming the services we provide to millions of customers, apply today to be a part of this revolutionary team.

Company Name: Amazon.com
Job Title: Sr. Applied Scientist, AWS Support