Join ServiceNow as a Senior Fundamental Researcher

Company Description:

At ServiceNow, our cutting-edge technology makes the world work for everyone, and our innovative team makes it all possible. We move swiftly because the world can't wait, pioneering groundbreaking solutions for our customers and communities. When you join ServiceNow, you become part of an ambitious team driven by curiosity and ingenuity. We understand that your best work happens when you live your best life, showcasing your unique talents, and we strive to make that possible.

With over 7,700+ customers and serving about 85% of the Fortune 500®, we are proud to be among Fortune's 100 Best Companies to Work For® and the World's Most Admired Companies™. Learn more on our Life at Now blog and hear firsthand experiences from our employees about working at ServiceNow.

If you are enthusiastic about the role but unsure if you meet all the qualifications, we still encourage you to apply! At ServiceNow, we are committed to fostering an inclusive environment where every voice is heard, valued, and respected. We welcome candidates from diverse backgrounds, including those with non-traditional career paths.

Job Description:

The Conversational Assistant Program (CAT) at ServiceNow Research explores how Conversational AI Assistants can enhance the productivity of knowledge workers across all industries. Our aim is to delight end-users, empower instance admins, and enable citizen developers by converting LLMs into reliable assistants. We prototype trustworthy assistants to help you achieve your goals using the best tools available.

We are currently seeking collaborators and interns to work on exciting topics such as:

• Task-oriented dialogue and semantic parsing
• Interactive code generation
• Compute- and memory-efficient LLMs
• Retrieval-augmented LLMs
• Lightweight LLM adaptation for downstream tasks
• Using LLM for data synthesis
• Large context transformers and memory-augmented transformers
• Controllable AI, chain-of-thought methods, integration with symbolic AI
• Trustworthy natural language generation; combatting hallucinations

As a research scientist, you will contribute to flagship projects, establish your own research agenda, supervise interns, and collaborate with your colleagues and the global AI community. You will be responsible for writing, maintaining, troubleshooting, and optimizing research software, staying updated on the latest trends and discoveries, and sharing your knowledge through internal communications and collaborative projects.

Qualifications:

To succeed in this role, you should have:

• A Ph.D. in machine learning, deep learning, computer science, artificial intelligence, or a related field.
• Preferred: 2 years of research experience post-Ph.D.
• A proactive, results-oriented mindset with a desire to push the boundaries of knowledge.
• Experience with large language models, and optionally in multimodal representation learning, reinforcement learning, graphs, time series, computer vision, etc.
• Proficiency in scientific programming with Python and Numpy, with additional experience in Java, JavaScript, or R being a plus.
• Mastery of deep learning programming in Pytorch, with additional experience in TensorFlow being advantageous.
• A track record of contributing to research communities, including publishing papers at top international conferences (ACL, EMNLP, NeurIPS, ICLR, ICML, CVPR, etc.).
• A desire to work within a diversified team.

Additional Information:

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other legally protected category.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote, and required-in-office.

If you need a reasonable accommodation to complete any part of the application process, or are limited in your ability to use this online application process, please contact us at for assistance