Join Our Team Redefining Design Experiences

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be time-consuming, so let’s dive straight into what's on offer.

Where and How You Can Work

Our flagship campus is in Sydney, with another campus in Melbourne and co-working spaces in Brisbane, Perth, and Adelaide. You have the flexibility to choose where and how you work—whether in the office, at home, or a blend of both, it's up to you.

What You’ll Be Doing in This Role

As Canva scales, change remains integral to our DNA. Here’s a glimpse of what you’ll be working on, though this will likely evolve over time:

• Partner with our leadership to develop an AI/ML strategy and roadmap to enhance the customer support experience.
• Be accountable for delivery of primary UV opportunities, collaborating with product and engineering teams.
• Lead the ML development of a natural language understanding/processing system that integrates into the Canva Product.
• Collaborate with MLEs across our organization to leverage existing ML capabilities or solve cross-organization problems.

You're Probably a Match If...

Our ideal candidate will have:

• 5+ years of industry experience in machine learning/software engineering within a Product/SaaS company.
• Experience with high-scale Natural Language Systems.
• Experience building and deploying ML models, with strong understanding of ML pipelines and components.
• Strong coding skills in Python (interviews will be in Python).
• Familiarity with TensorFlow, PyTorch, scikit-learn, Langchain, and Huggingface.
• Worked with RAG architectures and understand their applications.
• A solid grasp of Computer Science/Engineering fundamentals including system design, data structures, architecture, and design patterns.
• Ideally, experience in Customer Support or Business Process automation roles.
• Excellent collaboration and communication skills, and a history of mentoring other engineers.
• A proven ability to set medium to long-term vision for the team in the AI space.

About User Voice

At Canva, supporting our users is a thrilling and intricate puzzle to solve. Our mission is to empower and ensure every user feels heard, as we scale to an impressive 1 billion users! The User Voice team acts as the vital link between our users and Canva's most valuable partners.

Our teams work hard to deliver an exceptional customer experience through streamlined systems, optimized contact flows, and expert support specialists. Tools like our Help Center, Assistant, and Chatbot enable users to solve their issues or find answers quickly.

About the Team

We are revolutionizing user interactions with our platform! Join us and work on a cutting-edge natural language understanding system integrated into Canva. We recently released our milestone LLM-powered help system for customer support—the first conversational AI product at Canva!

We embrace a remote-friendly work environment, allowing flexibility to work from anywhere in Australia. With team members in Australia, New Zealand, the Philippines, and China, you'll be part of a diverse and inclusive team valuing collaboration and creativity.

The Machine Learning Engineering Specialty

We deliver value to Canva’s users by designing, building, and maintaining complex production systems to apply statistics and machine learning at scale. Projects span:

• Building a highly personalized Canva.
• Developing user modeling for product features and targeted messaging.
• Facilitating user discovery of 100M+ templates, photos, videos, and elements.
• Applying ML to label and transform vast numbers and varieties of images.
• Leveraging unique data to empower user design.
• Creating designs using Conversational Experiences.

We're growing the team to scale the impact of machine learning across Canva, and you'll be joining a fast-moving, cross-functional team rapidly building and shipping ML-driven features.

What's in It for You?

At Canva, we aim high and work hard to achieve our goals. Along the way, you’ll experience magic, connectivity, and fun. Here are some benefits we offer