About Company
Customer Support - Remote
🌐 Contra is hiring a remote Customer Support Specialist. 💸 Salary: CAD 70k. 📍 Location: Canada.
About Contra
Contra is at the forefront of revolutionizing the future of work. We provide companies with an industry-leading, all-in-one platform designed to manage and scale flexible workforces effectively. In a world where work is increasingly project-based and flexible, Contra bridges the gap with tools for hiring, onboarding, managing, and paying flexible talent. We have successfully raised over $44M from top venture capital firms such as NEA, Unusual Ventures, and Cowboy Ventures.
Why Join Contra?
Contra isn't just another HR tool; it's a transformative platform for the future of work. As we lead the charge toward more flexible working styles and dynamic talent strategies, we're supported by a network of over 500k freelancers and 15k clients. Our platform is 100% commission-free, ensuring an excellent user experience for everyone involved.
About the Role
As a Customer Support Specialist at Contra, you will be dedicated to responding to queries from our freelancers and clients, ensuring seamless support operations. Your role will involve boosting key metrics, refining user interactions, and ensuring every user has an exceptional journey with Contra.
Key Responsibilities
- Provide exceptional support, taking ownership of issues from freelancers and clients, collaborating closely with engineering, product, and other teams to resolve problems promptly.
- Become a Contra product expert with a deep understanding of user workflows, integrations, and platform functionalities.
- Act with urgency to identify the root cause of issues, ensuring SLAs and turnaround times are met.
- Suggest process improvements and introduce best practices to enhance operations.
- Provide regular insights and feedback on project status or areas needing improvement.
- Maintain and optimize our knowledge base to support user self-service and enhance automated tools' effectiveness.
- Focus on reducing response and resolution times to improve support efficiency.
- Consistently analyze performance metrics and processes to identify opportunities for further improvement and automation.
Requirements
- 2-3+ years of support experience.
- Experience in troubleshooting technical issues.
- Strong communication and interpersonal skills to build and maintain stakeholder relationships.
- Excellent problem-solving abilities with a strategic mindset.
- Familiarity with Looker or similar tools.
- Ideally located near Toronto, Canada.
Compensation and Benefits
- Salary: CAD 70,000
- Health and dental benefits
- Company-provided laptop on the start date
Interview Process
- Introductory Call with the Recruiting Team (15-20 minutes)
- Interview with the Head of Operations (45 minutes)
- Paid Case Study and Presentation with the Head of Operations and Head of Community (45 minutes)
- Final Interview with CEO & Co-Founder (30 minutes)
Contra is committed to diversity and inclusion. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: We communicate with applicants through @contra.com domains only. We never ask for money from potential employees. For the latest job postings, visit our .
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