Join Ford Motor Company as a Data Scientist in our Voice of Customer Team

Company Overview

At Ford, we are the pioneers in the automotive industry, dedicated to enhancing the freedom of movement that drives human progress. Our culture thrives on creating innovative solutions that influence future transportation methods.

Role Summary

As an essential member of our Enterprise Technology Group, the Data Scientist will influence Ford’s future mobility by leveraging advanced technologies. Located within the Voice of Customer (VoC) team, part of the Workplace Technology Customer Experience organization, this position is pivotal in shaping the employee technology experience by extracting insights and promoting actionable improvements.

Key Responsibilities

You will:

• Identify and integrate diverse data sets, ensuring their accuracy and integrity.
• Create and manage metrics, dashboards, and surveys to extract key business insights.
• Collaborate with IT partners and CX Strategy & Design teams to push both immediate and long-term enhancements based on employee feedback.
• Develop comprehensive reports and analysis for various stakeholder needs.
• Use data & analytics to guide the strategic direction of IT products and services.
• Merge qualitative and quantitative data to form a unified view of our technology landscape.
• Suggest improvements in metrics, analysis techniques, and strategies.
• Create compelling visual narratives from datasets to illustrate analytical insights.

Minimum Qualifications

The ideal candidate will possess:

• An advanced degree in Data Science, Predictive Analytics, Statistics, or a related field.
• At least 3 years of experience with analytic & development platforms, including SQL, R, Python, and Java.
• Proven expertise in handling large datasets and familiarity with the Medallia platform (Medallia Administrator Certification is a plus).

Preferred Qualifications

We value:

• Strong capability to interlink business needs with digital product solutions.
• Excellent communication skills for technical and non-technical audiences.
• A proactive, inquisitive approach, with a keenness to adopt new tools and techniques.
• Demonstrated ability to manage complex stakeholder interactions.
• Entrepreneurial spirit and proven ability to work in a fast-paced, innovative environment.

What We Offer

Ford is committed to your professional and personal growth. We offer a comprehensive benefits package including immediate health, dental, and prescription coverage, competitive PTO and retirement plans, and much more. You choose the trajectory of your career with options ranging from international projects to a focus on local engagements – all within one global company.

Equal Opportunity Statement

Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified candidates, regardless of their race or background, are encouraged to apply. We also accommodate disabilities in our online application process.

Application

Ready to redefine the future of transportation? Apply now to become a Data Scientist in our Voice of Customer team and help drive the next era of mobility at Ford. Explore more about our salaries and benefits .

Contact

If you need a reasonable accommodation for any part of the application process due to a disability, please call 1-888-336-0660.

We look forward to your application and the possibility of you joining our groundbreaking team at Ford Motor Company!