Power BI Support Engineer

Join LTIMindtree as a Power BI Support Engineer in Calgary, Canada

About Us:

LTIMindtree is a global technology consulting and digital solutions company, empowering enterprises across industries to innovate and maximize growth through digital technologies. Our expertise helps over 700+ clients reimagine business models and enhance customer experiences. With nearly 90,000 professionals across 30+ countries, LTIMindtree—part of the Larsen & Toubro Group—combines the strengths of Larsen and Toubro Infotech and Mindtree to solve complex business challenges and drive large-scale transformation. For more info, visit .

Job Title: Power BI Support Engineer

Location: Calgary, Canada

Job Description:

The Power BI Support Engineer delivers technical support by resolving escalated, complex issues on the Power BI Platform and meeting CPE and workflow efficiency targets. Responsibilities include identifying necessary tools, cloud access, training, and processes for assessing customer issues. The role involves close collaboration with PG engineering, operations, and other engineers.

Key Responsibilities:

• Resolve escalated technical issues for Power BI customers
• Keep escalations to PG operations below 10% of the volume
• Collaborate with PG engineering, operations, and other engineers

Required Skills:

• SQL Developer experience (1+ years) with expertise in BI reporting tools (preferably Power BI)
• Strong communication skills with end customers
• Ability to troubleshoot complex issues in ambiguous environments
• Proficiency in analyzing, interpreting, and communicating technical errors and solutions
• Prior experience in a technical support role is preferred

Work Schedule: This role operates on a 24x7 flexible shift model.

Benefits and Perks:

LTIMindtree Canada offers a comprehensive benefits package, which may vary depending on employment terms:

• Medical, Dental, and Vision Coverage
• Health Care Spending Account
• Short Term and Long-Term Disability Coverage
• Life Insurance
• Annual vacation and Paid Leaves
• Maternity Leave Top-Up Pay

The displayed salary range reflects the minimum and maximum target for the position across all Canadian locations. Individual compensation is influenced by work location, job level, skills, experience, and education related to the role. Additional compensation forms, such as annual performance bonuses and sales incentives, may also be included.

Disclaimer: The compensation and benefits information provided is accurate as of the posting date.

Commitment to Diversity:

LTIMindtree is an equal opportunity employer committed to workplace diversity. Employment decisions are devoid of discrimination based on race, color, religion, sex, gender identity, national origin, age, veteran status, marital status, disability, and other protected characteristics.

Safe Return to Office:

In line with LTIMindtree’s COVID-19 vaccine mandate, candidates must provide proof of full vaccination before or by the hire date. Alternatively, a request for reasonable accommodation can be made, subject to approval. Any request will undergo review according to LTIMindtree’s processes.

Company Name: LTIMindtree

Job Title: Power BI Support Engineer