Analyst 2, Data Analytics & Business Intelligence

Comcast combines the best aspects of media and technology. We propel innovation to create the world's top entertainment and online experiences. As a leader in the Fortune 50, we establish the standard in a range of innovative and interesting businesses and create job opportunities across a broad variety of locations and fields. We are at the cutting edge of change and move at an incredible pace due to our exceptional team, who breathe life into state-of-the-art products and services for millions of customers daily. If you share our enthusiasm for collaboration, our vision to revolutionize industries and our aim to lead the future in media and technology, we invite you to accelerate your career with Comcast. Job Summary The role involves cross-functional collaboration to collect data and develop models to identify trends using a range of data sources. The job includes retrieving, analyzing, and summarizing business, operations, employee, customer, and/or economic data to develop business intelligence, increase effectiveness, predict business outcomes and for decision-making purposes. This could include measuring the impact of new products or features via normalization techniques, optimizing business processes through robust A/B testing, segmenting customers to identify opportunities for differentiated treatment, understanding drivers of key business trends, identifying customer sentiment drivers through Natural Language Processing (NLP) of Net Promotor System (NPS) survey responses, and developing frameworks to drive upsell strategy for existing customers. The role requires moderate guidance in its specific area of expertise. Job Description Core Responsibilities This role works with business leaders to understand data and analysis needs, develops technical requirements, identifies alternative data sources as needed, and analyzes large, complex data to determine actionable business insights. The role requires querying big data platforms such as Teradata, SQL Server, Hadoop, and AWS, combining data from different sources for analysis, identifying key business drivers and insights, and developing sales, demand, and business metric forecasting models. The role also involves analyzing campaign results to measure effectiveness and identify improvement opportunities, clearly communicating findings, promoting a culture of excellence, staying current with emerging trends in analytics, statistics, and machine learning, and exercising independent judgment on significant matters. Regular, punctual attendance is required, as is the ability to work evenings and weekends. Other duties may be assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint. Be knowledgeable about our technology, products and services, especially our digital tools and experiences. Collaborate as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: The information provided reflects the general nature and level of work performed by employees in this role. It is not intended to be viewed as a complete list of all duties, responsibilities, and qualifications. We believe that benefits should support you when you need it the most, and assist you in caring for those who matter to you the most. That's why we provide tailored options, expert guidance, and always-on tools to help support you physically, financially, and emotionally through significant milestones and in your everyday life. For more details, please visit our benefits summary. Education: Bachelor's Degree While we prefer applicants with the stated degree, we may also consider those with a combination of coursework and experience, or those with extensive related professional experience. Certifications: (if applicable) Relative Work Experience: 2-5 Years Comcast is proud to be an equal opportunity employer. All qualified applicants will be considered for employment irrespective of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by law.