Join Almanak Blockchain Labs as an Application Support Analyst Engineer

Almanak Blockchain Labs, a pioneering data science and research-oriented company, is at the forefront of designing the next generation of decentralized networks. Backed by top VCs, we leverage AI and Simulation to optimize and enhance decentralized finance and gaming protocols. Our mission is to utilize state-of-the-art data modeling to maximize profitability while ensuring economic security.

About Us

Our culture thrives on a disciplined pursuit of knowledge, meritocracy, significant impact on our partners' businesses, and data-driven performance. Our team consists of executives and technologists from leading companies such as Google, Uber, EY, and DBS Bank.

The Role: Application Support Analyst Engineer

We are seeking a talented Application Support Analyst Engineer to provide exceptional technical support to our clients. In this role, you will troubleshoot and resolve issues related to our simulation software and platform. You will closely collaborate with clients to understand their needs, deliver technical solutions, and ensure timely and effective support. Additionally, you will work with internal teams to identify recurring issues and contribute to product and process improvements.

Key Responsibilities

• Diagnose and resolve technical issues related to our simulation software, serving as the primary and secondary levels of support (L1 and L2).
• Collaborate with clients to understand technical problems and provide easily comprehensible solutions for non-technical users.
• Engage in software development tasks, including bug fixes, addressing technical debt, enhancing existing features, and developing new small features.
• Contribute to the creation and management of CI/CD pipelines and release management processes for seamless and reliable software deployment.
• Work with cross-functional teams, including product managers and engineers, to tackle complex technical challenges and improve product quality and performance.
• Maintain thorough documentation of support issues, resolutions, and software modifications to facilitate knowledge sharing and process efficiency.
• Stay updated with the latest technologies and industry trends to enhance support quality and provide valuable advice to clients.

Requirements

• 1-3 years of experience in technical support, software engineering, or similar roles, with a proven problem-solving and troubleshooting track record.
• Proficiency in Python or Javascript (NodeJS), capable of writing, reading, and debugging code to resolve issues and implement software enhancements.
• Familiarity with DevOps practices, including CI/CD pipelines, feature flags, and unit testing, to support efficient software development and deployment.
• Exceptional communication skills to effectively convey complex technical information to non-technical stakeholders.
• A customer-focused approach dedicated to providing high-quality support and solutions.
• Ability to collaborate with team members across different functions and disciplines, manage multiple tasks, and prioritize effectively.
• Basic understanding of software development concepts and technologies, with a willingness to learn and adapt to new tools and practices continually.
• Knowledge of the blockchain industry and decentralized finance (DeFi) is advantageous but not required.

Additional Qualifications

• English language proficiency for effective written communication.
• Attention to detail and a commitment to excellence in all aspects of technical support and software development.

Benefits

• Competitive Compensation: Receive top-tier compensation, available in fiat or cryptocurrency.
• Flexible Schedule & Remote Work: Enjoy remote work opportunities and manage your own time for optimal well-being.
• Impactful Work: Collaborate with some of the brightest minds in the industry and influence the development of popular crypto applications.

Company Name: Almanak

Job Title: Application Support Analyst Engineer