Business Data Analyst - Remote

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands - including HSBC, Chipotle, and Virgin Media - use our Conversational Cloud platform to engage with millions of consumers in a safe and responsible manner. With over a billion conversational interactions every month, we provide a uniquely rich dataset and safety tools to harness the power of Generative AI and Large Language Models for improved business outcomes. Here at LivePerson, we cultivate an inclusive workplace culture that encourage meaningful connection, collaboration, and innovation. We appreciate curiosity and actively encourage everyone to ask questions and find new paths to success, aiming to achieve their full potential. With a focus on growth, we embrace opportunities, clarify uncertainties and find effective solutions to challenges. Overview: We’re looking to hire a professional, who, reporting to the Director of Data, Models, and Decisions (DMD), will be a part of our innovative data science and engineering team that's making data work for us across the organization. We see model-driven processes and workflows as a tool to reduce uncertainty, highlight opportunities, and generate operational leverage that ultimately creates competitive advantage and establishes the groundwork for potential revenue streams. Your Responsibilities: - Apply advanced data visualization techniques to reveal actionable insights to business users - Solve tough data issues through profound analysis of various systems - Utilize statistical analysis to summarize data and predict trends - Participate in Data Requirement Gathering, Data Preparation and devise proper Data Interpretation - Ensure data quality in our platform and all systems, always considering automation and scalability of your solutions - Advocate for our products and train others on Data Visualization and presentation techniques, enabling them to create dashboards and reports themselves Your Qualifications: - Proven ability to gain insights and relationships across various datasets - 5+ years of experience analyzing data and creating dashboards and reports (Looker / PowerBI / Tableau / Metabase) - 5+ years of experience interpreting and writing advanced SQL - 2+ years of experience in Python and good working knowledge of pandas and matplotlib - Bachelor's degree in Computer Science, Statistics, or another quantitative field - Ability to work closely with teammates in a collaborative environment while also being a self-starter with strong individual contributions - Excellent communication and presentation skills Benefits: The salary range for this role is between $88,000 and $120,000. Final compensation will be determined by several factors like location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or location, LivePerson offers extensive and fantastic benefits tailored to meet your needs: - Health: medical, dental, vision and wellbeing - Time away: Public holidays and discretionary PTO package for flexible days off with manager approval - Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability - Family: parental leave, maternity support, fertility services - Development: tuition reimbursement, native AI learning - Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts Why You’ll Love Working Here: LivePerson is a hub for the ever-curious and proactive. We offer a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We are proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. LivePerson is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider applicants with criminal histories, consistent with federal, state, and local law. We are committed to accommodating the needs of applicants and employees with disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should notify their recruiting contact at the beginning.