Join Our Innovative Team as a Senior Chatbot Technical Lead at Western Digital

Company Description

At Western Digital, we strive to power global innovation and redefine the boundaries of technology, transforming the impossible into the possible. As a longtime pioneer in the tech industry, our solutions have supported monumental achievements — from lunar landings to global digital transformations. Our projects range from enhancing high-intensity gaming platforms to smart city and vehicular technologies, not to mention powering the data centers of some of the world’s leading companies and cloud services.

Every time you stream your favorite show, use social media, or shop online, there's a good chance Western Digital’s technology is supporting the digital infrastructure behind the scenes. Our impactful technologic footprint is also evident in the flash memory cards that safekeep your cherished memories. Western Digital, alongside our esteemed brands like G-Technology™, SanDisk®, and WD®, offers a wide-ranging portfolio of technology solutions for both businesses and consumers, addressing today’s most demanding data-centric challenges.

Job Description

We are currently seeking a Senior Chatbot Technical Lead for Flash to lead the development and design of our chatbot applications, catering to Western Digital employees across various business domains. In this role, you will manage the overall Chatbot platform, sustain vendor relations, and ensure the chatbot’s technical health, performance, and progression. Ideal candidates should possess robust analytical and problem-solving skills, a keen focus on user experience, and a relentless passion for technology and continuous learning.

Key Responsibilities

• Define, plan, and execute the chatbot product roadmap.
• Develop the integration layer and APIs for third-party service connectivity.
• Create advanced conversational interactions to solve customer challenges through Text UI, providing personalized and context-aware real-time information.
• Design comprehensive conversational flows, including error management and user intent understanding.
• Maintain robust relationships with technology vendors while collaborating closely with the broader team on technical decisions.
• Work alongside Technical Project Managers to navigate and resolve technical challenges, ensuring timely and high-quality product delivery.
• Monitor and report on chatbot performance metrics to stakeholder and company leadership.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or equivalent substantial professional experience.
• Minimum of 6 years’ experience as a software engineer, with at least 3-5 years focused on chatbot development.
• Proven experience in working with APIs and understanding the software development life cycle within Agile/SCRUM frameworks.
• Exceptional communication skills, with proficiency in English, both written and spoken.
• A fervent passion for technological innovations and problem-solving.
• Demonstrated ability to meet tight deadlines, work collaboratively in team settings, and perform effectively under pressure.

Additional Information

All personal information will be handled confidentially following EEO guidelines.

This is your opportunity to be part of a globally recognized team at Western Digital, a company not only known for its game-changing products but also its culturally diverse and enriching environment. Ready to be the next big thing in data? Apply today to become our Senior Chatbot Technical Lead and help drive the future of technology.