Customer Service Designer (AI Curator) - Consultor(a)
- Design
- Other places
- 06/26/2024
- -
Job expired!
Join TIM Brasil as a Customer Service Designer (AI Curator) - Consultor(a)!
Job ID: 22806
Department: Chief Revenue Officer
Breakdown: Customer Relations
Unit: Customer Curatorship
Location: TIM SA Headquarters, Rio de Janeiro, RJ
About the Role:
We are seeking a dedicated Customer Service Designer (AI Curator) to join our team. The successful candidate will be responsible for studying multi-channel customer journeys and identifying opportunities to enhance customer experience, boost engagement, and increase satisfaction.
Key Responsibilities:
- Analyze the complete customer journey and propose improvements to make it more welcoming, empathetic, and seamless, including transitions between channels (voice, text, and human interactions).
- Review customer journey processes, extract valuable insights, and suggest enhancements to the user experience.
- Monitor and analyze key performance indicators (e.g., retention, engagement, NPS, FCR) to continuously improve the customer experience.
- Adopt the perspective of the customer to recommend clear communication and problem-solving methods.
- Define, manage, and assess metrics that reflect the customer journey and user experience.
- Collaborate with operations to find opportunities to improve transitions and human-assisted service experiences.
- Utilize tools to identify new functionalities and apply them in training AI bots (e.g., Assisted Curation, Process Mining, Speech Analytics).
Professional Requirements:
- Experience with lean/agile development methodologies.
- Expertise in designing dialogues for AI-powered robots.
- Understanding of concepts such as intents and entities.
- Proficiency with curation tools.
- Degree in Administration, Marketing, or related fields.
Additional Information:
Company Name: TIM Brasil
Job Title: Customer Service Designer (AI Curator) - Consultor(a)
If you are a proactive professional with an innovative mindset and a passion for enhancing customer experiences through AI, we would love to hear from you!
