Join CloudWalk's Wolfpack: Customer Support Engineer I (PwD)

If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Welcome to the Wolfpack!

About CloudWalk

We are one of the fastest-growing fintechs on the planet. As a unicorn with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue, we are anything but your typical startup. At CloudWalk, we build and learn fast. Join us if you are a hacker, an artist, or a crafter. Be part of the Wolfpack!

Job Opportunity

This role is specifically designed for professionals who identify as people with disabilities (PWD). We currently have 8 positions available.

The Role

As a Customer Support Engineer I, you'll be the frontline hero and the voice of InfinitePay. In our high-octane environment, you'll tackle customer issues head-on, offering solutions from simple guidance to complex technical troubles. Your mission is to deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.

Key Responsibilities

• Engage with customers through chats, emails, and calls, providing stellar support and solutions.
• Dive deep into inquiries and technical troubles, diagnosing and resolving customer issues.
• Provide alternative solutions aimed at retaining and delighting our customers and clients.
• Conduct follow-ups and manage callbacks to ensure customer satisfaction at every turn.

Requirements

• Exceptional communication skills, adept in various interactions.
• A keen desire to create outstanding customer experiences.
• Analytical prowess and logical problem-solving skills.
• A sense of ownership, treating each situation with responsibility and dedication.
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
• Fluency in Portuguese.
• Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
• Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
• Basic knowledge of SQL.

Nice to Have

• Familiarity with programming languages, particularly Ruby or Python.
• A passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

Benefits

What We Offer:

• A chance to grow and learn in a supportive, dynamic environment.
• A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
• We will help you bridge the gaps if you are not an expert in all required areas.

Diversity and Inclusion

We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.

Additional Information

Company Name: CloudWalk

Job Title: Customer Support Engineer I (PwD)