Join 3M as a Customer Support Representative (Thai)

3M is renowned for its commitment to innovation, offering a dynamic environment where curiosity and creativity flourish. Embrace the opportunity to apply your talents in impactful ways as part of our diverse and forward-thinking team.

Job Description

Primary Responsibilities:

• Communicate clearly and professionally with internal and external customers via telephone, live chat, and written correspondence.
• Respond to a variety of inbound inquiries, taking appropriate actions to resolve issues or escalate as needed.
• Act as a Subject Matter Expert (SME) within the designated division, possessing in-depth knowledge of products, resources, and contacts.
• Present products, services, and promotions, and send product information according to defined processes.
• Serve as the central point of contact for all trade partners, private customers, end customers, and internal interfaces.
• Monitor work queues for new requests and support sales and marketing functions in developing sustainable customer relationships.
• Complete assigned tasks within agreed targets and identify opportunities to improve data quality and reduce cycle time.
• Perform additional activities delegated by the direct supervisor.
• Adhere to all 3M regulations and policies.

Basic Qualifications

• Associate degree or higher from an accredited learning institution.
• Experience in customer support services, including customer inquiry support, customer service analytics, and call-handling, with a minimum of one (1) year experience.
• Proficiency in English and Thai (Writing, Speaking, Listening, and Reading) is required.

Preferred Qualifications

• Experience with Salesforce system is preferred.
• Experienced with cross-functional project participation.
• Outstanding customer service skills and a passion for helping and interacting with people professionally and courteously.
• Ability to excel in a high-volume, rapidly changing environment.
• Team-oriented mindset with strong collaboration and leadership skills.
• Strong active listening and communication skills, both oral and written, including presentation abilities.
• Proficiency in Microsoft Office and other 3M Customer Service systems is a plus.
• Excellent organizational and multitasking skills, with a focus on prioritizing tasks and meeting deadlines.
• Effective interpersonal skills and a team player attitude.

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Work Your Way

Our approach to flexibility, Work Your Way, prioritizes employee well-being and supports 3M’s business and performance goals. Enjoy the flexibility of determining where and when you can achieve your best work.

Please note: Your application may not be considered if you do not provide your education and work history by either uploading a resume or entering the information directly into the application fields.

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Company Name: 3M

Job Title: Customer Support Representative (Thai)