Join the TELUS Team as a Data Governance Manager

The TELUS Data & Trust Office offers world-class, innovative data solutions. Our team collaborates with various departments to prioritize corporate goals, drive innovation, and uphold our commitment to protecting customer data, ensuring trust is continually earned and maintained.

About TELUS Data & Trust Office

At TELUS, we recognize data's immense potential in today's business landscape. Our data governance framework aligns with our social capitalism ethos, ensuring data is managed responsibly to foster innovation while mitigating privacy, security, and ethical risks. Through robust data management practices and principles of accountability, ethical use, and transparency, we deliver value from data in line with the TELUS Trust Model.

Your Role as a Data Governance Manager

As a Data Governance Manager reporting to the Senior Manager of Data Governance, you will play a critical role in advancing TELUS' Data Governance program. This includes supporting the Data Lifecycle Management Program and the Data Enablement Plan Program. Partnering with a cross-functional team, you will champion a streamlined data governance platform. Your contributions will be crucial in leveraging data respectfully while anticipating challenges at the intersection of privacy, ethics, technology, and data.

Key Responsibilities

• Establish best practices for Data Lifecycle Management (Records Retention) through retention schedule development, policy, procedures, and standards implementation.
• Enhance our data governance technology platform by managing conditional logic-based components from design to ongoing monitoring and improvement.
• Lead successful technology implementations, handling conflicting priorities, resource constraints, dependencies, risk management, contingency planning, and scope change management using project management skills.
• Support data governance and data lifecycle management program evolution by developing training for key audiences and providing program support for TELUS Data Stewards and Privacy and Security experts.
• Assist the data governance community by preparing presentations, communications, monitoring support chats, and developing web content.
• Define and implement best-in-class processes for various data roles under TELUS' Data Lifecycle Management Policy, including privacy and security experts.
• Support program administration by monitoring success metrics, communicating with key stakeholders, and other program delivery tasks.
• Commit to continuous learning, daily innovation, and thought leadership demonstration.

Qualifications

• 4+ years of experience in Data Lifecycle Management, Data Governance, and program delivery in a large matrixed organization.
• Experience in leading or supporting program development with multiple organizational stakeholders across various functions.
• Exceptional communication skills (verbal and written) with the ability to influence senior-level decisions.
• Ability to translate ambiguous business problems into clear, concise business cases and structured projects/programs.
• An innovative mindset to identify opportunities outside conventional thinking to solve problems and address gaps.
• Proficiency in data governance technology, business process modeling, and enterprise implementation of data governance tools and solutions (OneTrust and Collibra preferred).
• Adaptability to a demanding, fast-paced environment.
• Expertise in Google Workspace (G-Suite) and/or Microsoft Office.
• University degree.
• Experience in public-facing roles with a customer service element.
• In-depth knowledge of privacy or data governance concepts.

Preferred Qualifications

• Bilingual in English & French (verbal and/or written).
• Project management experience.
• A creative mindset.
• Experience working in a large, matrixed organization.
• Certifications such as DCAM, DAMA, CIPPC.

Location

Any major Canadian city.

Company name: TELUS

Job title: Data Governance Manager - Data & Trust Office