Data Scientist, Customer Experimentation (Europe, Middle East and Africa)

At Eppo, we're shaping the future of experimentation, providing all companies with the tools to cultivate a customer-focused, entrepreneurial culture. We have faith that AB experiments can place customers at the heart of product-based decisions, moving away from purely political processes. Our advanced platform enables companies to multiply their AB experiments tenfold, maintaining the stringent technical demands of both engineering and statistics while placing importance on the widespread communication of results and ensuring accessibility to its business users. We thrive in the modern cloud infrastructure, providing seamless integrations with a heavy focus on privacy and security. Our team is composed of seasoned product creators from companies such as Airbnb, Slack, and Snowflake, and our product is powering experimentation for world-renowned companies. We've successfully raised over $19M in seed and series A funding, backed by well-established venture firms such as Menlo VC and Amplify Partners. Find more about us by watching a demo of Eppo on our homepage, reading our blog, or visiting our about us page. About the Role: We're in the process of hiring our inaugural EMEA Customer Data Scientist, who will work closely with our Sales and Customer Success teams, supporting our clients throughout their experimentation process. A technical role, with the primary task of influencing how our customers perceive experimentation and assisting them in using our platform effectively for long-term technical success. The ideal candidate can think strategically and invest time into developing reusable tools and best practices available to all customers. Responsibilities for Data Scientist, Customer Experimentation include: - Responsibility for all post-sales activities related to the onboarding, training, and implementation of the Eppo platform for new and existing customers - Establishing as a trusted advisor to technical stakeholders, helping solve their experimentation difficulties - Acting as the first contact for high-priority customer issues or questions regarding Eppo’s technical architecture and usage - Offering customers best practices for integrations, developing playbooks for use cases, and identifying key onboarding and adoption patterns for quicker value - Regularly providing customer feedback to the product team Skills required: - 4+ years of experience as a data scientist, solutions engineer, or solutions consultant - Proficiency in SQL and analytic engineering - Foundational understanding of statistics and experimentation - Experience in managing relationships with technical stakeholders - Ability to manage and direct technical customer request - Desired: Experience running many online experiments or previous work on an experimentation platform. Benefits and Compensation include: - Competitive salary and early team equity - Top-tier health, dental, and vision insurance - New laptop/equipment of your choice, and any additional items necessary for productivity - Compensation for learning materials, tools, and resources to aid in personal growth.