Digital Data Scientist

Company Description

At ServiceNow, our technology helps make the world work for everyone, with our people making it possible. We move at a fast pace because we understand the urgency of a world that cannot wait, and we innovate in unique ways that benefit our customers and communities. By joining ServiceNow, you're joining a team of ambitious change-makers with an eternal sense of curiosity and a drive for innovation. We understand that your best work is produced when you are living your best life and utilizing your distinctive talents, hence, we strive to create such an environment. We dream big, supporting each other to realize our individual dreams and collective aspirations. Every journey begins with a single step and that step begins with you. 

We serve over 7,700 customers, which include about 85% of the Fortune 500®. We're proud to be recognized as one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more about us through our and listen to our employees at ServiceNow.

If you're unsure whether you meet all the qualifications specified in a job description but are extremely excited about the role, we still encourage you to apply! ServiceNow is dedicated to fostering an inclusive environment where every voice is heard, valued, and respected. We are very welcoming to all candidates and particularly those from diverse or unconventional backgrounds that may not follow the typical career path associated with this role. We believe skills and experience can be transferred and having the desire to dream big makes for fantastic candidates.

Job Description

What you'll be doing in this role:

• ​​Use data to gain insights, informing actions and recommendations that enhance brand sentiment, user growth and engagement, and media effectiveness.
• Collaborate with our marketing, research, and product teams to design, execute, measure, and improve the impact of our marketing efforts on the world and our business.
• Develop a deep understanding of audiences and influence media strategy by integrating data about consumer perception, sentiment and digital behavior.
• Carry out data mining, data science, and statistical analysis, including linear regression analysis, decision analysis, statistical modeling, and advanced data analysis to aid in media optimization.
• Create data visualizations like charts, infographics, and dashboards to effectively and clearly communicate findings and actionable recommendations to internal stakeholders.
• Analyze and maintain media metrics to find cause-effect relationships between media data and pipeline.
• Use mathematical principles to identify and explain data results and trends, display results, and devise efficient solutions based on these results.
• Design and implement reporting dashboards that track key metrics and performance trends and provide actionable insights.
• Prepare quantitative analyses, tools, ad-hoc reports, and models to support marketing decision-making. Analytical areas may include (but are not limited to) segmentation, A/B analysis, advanced survey analysis, text mining, regression modeling.

Qualifications

To be successful in this role, you need:

• A degree in economics, operations research, mathematics, statistics, engineering, or a related field.
• 5+ years of experience in data analysis, data science, decision science, or a related quantitative field, particularly using experimentation methods to test hypotheses for customer segmentation, consumer sentiment or perception, and online marketing campaign evaluation.
• Experience with finding and manipulating large data sets.
• Experience in statistical modeling and data analysis (e.g., significance testing, regression modeling, sampling theory, etc.)
• Experience with using R or Python, or a similar scripting language for statistical modeling.
• Experience measuring a wide range of marketing activities, including TV, print, radio, out-of-home, SEM, display, online video, owned media, sponsorships and promotions.

JV20

Additional Information

ServiceNow is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religious belief, sex, sexual orientation, nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other protected category under law.

At ServiceNow, we value flexibility and trust in our distributed workforce. to learn about our work personas: flexible, remote and required-in-office.

If you need a reasonable accommodation to complete any phase of the application process, or if you have difficulty accessing or using this online application process and need an alternative method for applying, please contact us at  for assistance.

For positions that require access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to obtain export licensing approval from the U.S. Government. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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