Join Salesforce as the Director of Global Success Business Intelligence

At Salesforce, we inspire the future of business with AI+Data+CRM. We're looking for innovative, driven professionals to join our team. If you believe in business as a platform for change and in companies doing well while doing good, you’ve come to the right place. Apply now for the Director, Global Success Business Intelligence role.

About Salesforce

Salesforce, known as the Customer Company, leads with core values to help companies in various industries connect with their customers in revolutionary ways. As part of our team, you'll flourish as a Trailblazer, driving your performance and career growth while making a tangible impact on the world.

About the Role

The Customer Success organization at Salesforce ensures customers receive top-notch onboarding, technical support, training, partner certification, and nurtures long-term relationships. The Global Success Business Intelligence group harnesses data-driven insights on customer usage, engagement, support effort, satisfaction scores, and other KPIs to optimize customer health and drive the best outcomes for Salesforce.

Position Overview

As the Director, Global Success Business Intelligence, you will support Senior VPs in the Account Success business, helping Salesforce customers unlock the full value of our Signature Success plans. Our team advocates for customer success by delivering exceptional CRM experiences tailored to exceed their business goals.

Key Responsibilities

• Provide actionable insights and recommendations to senior partners (VPs and SVPs).
• Lead a high-performing team of Data Analysts to develop a scalable, robust system for Account Success.
• Establish strong partnerships with stakeholders to identify opportunities and prioritize roadmaps.
• Automate processes, optimize data delivery, and redesign infrastructure for greater scalability.
• Manage a portfolio of Analytics dashboards and models.
• Present recommendations to executive leadership using qualitative and quantitative feedback.
• Act as a thought leader in transitioning from descriptive to predictive analytics.

Skills and Technologies

Tools and technologies you will use daily include:

• Tableau
• Python/R
• SQL
• Data visualization tools
• Data pipeline tools
• Cloud data sources
• AI technology and use cases

Required Qualifications

• 10+ years of professional analytics experience with at least 5 years leading Data Analytics, BI, or Data Science teams.
• Experience in customer success or customer support domains.
• Strong business acumen and stakeholder management skills.
• Ability to create clear presentations and communicate effectively at all organizational levels.
• Strong project/program management skills and quick adaptability to new analytics tools.
• Experience in hiring, growing a team, and providing mentorship/coaching to junior members.
• Self-starter with high motivation to succeed in a collaborative, fast-paced environment.
• Degree or equivalent relevant experience, with evaluation based on values and behaviors for the role.

Preferred Qualifications

• Experience in the CRM space.
• Advanced degree (MS, MBA) in a quantitative field such as Computer Science, Engineering, Economics, or Physics.

Accommodations

We are committed to providing accessible opportunities for all applicants. If you require assistance due to a disability, please submit a request via our .

Posting Statement

At Salesforce, we believe in driving equality in our communities and workplaces. We are dedicated to creating a workforce that reflects society through inclusive programs and initiatives. Learn more about our commitment to equality at and explore our benefits at .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status,