Join Our Team as an Executive, Customer Success at NielsenIQ

Are you ready to transform the landscape of consumer intelligence? NielsenIQ, a leader in delivering comprehensive consumer insights, is seeking an Executive, Customer Success to enhance client experiences and drive digital engagement. This role is pivotal in managing client relationships and optimizing our data-driven services.

Role Overview

As part of the Customer Service team, you will play a crucial role in ensuring a positive and impactful customer experience. Your primary responsibilities will include:

• Providing exemplary digital support and resolving client issues using the NIQ Customer Service Online platform.
• Collaborating with the Customer Service Lead, Product Leaders, and Customer Success team to communicate product enhancements and updates effectively.
• Contributing to the enhancement of local knowledge bases and handling stakeholder communications regarding new product deliveries and updates.
• Gaining proficiency in NIQ's proprietary data mining platforms and tools like Microsoft Dynamics to better serve our clients.
• Engaging in improvement projects aimed at streamlining processes and maintaining the highest data standards recognized globally.

Who You Are

Your curiosity about market dynamics, strong organizational skills, and capability to manage deadlines effectively make you a perfect fit. Ideal candidates should possess:

• A Bachelor’s Degree in any field, with up to 2 years of relevant experience.
• Strong analytical and communication skills, with an interest in storytelling.
• Proficiency in Microsoft Office and fluency in Business English. Knowledge of an additional Asian language is beneficial.
• The ability to work independently and collaboratively in a virtual environment.
• A proactive and client-centric approach with openness to change and integrity.

About NIQ

As a global leader in consumer intelligence, NielsenIQ offers unparalleled insights into consumer behavior, combining advanced analytics with comprehensive data across numerous platforms. In 2023, our merger with GfK further expanded our reach and capabilities. NielsenIQ operates in over 100 markets, influencing over 90% of the global population. Learn more at .

Commitment to Diversity, Equity, and Inclusion

At NielsenIQ, diversity and inclusion are at the core of who we are. We strive to represent the diverse communities we serve within our team. We invite candidates of all backgrounds to join us in this mission. Discover how we are embedding these values into every aspect of our business at .

Follow Us

Stay updated with the latest happenings at NielsenIQ by following us on , , , and .

Be part of a leading team that’s dedicated to empowerment through data and is shaping the future of consumer intelligence. Apply today to make a global impact with NielsenIQ!