Join Our Team as an Executive in Customer Success at NielsenIQ

At NielsenIQ, the world’s premier consumer intelligence company, we are currently looking to expand our Customer Service team. We aim to enhance positive customer experiences by offering superior customer-centric services, speedy and consistent resolutions to customer inquiries, and fostering loyalty through high-quality digital interactions. Our goal is to empower our customers by facilitating optimal use of our data and technological tools.

Key Responsibilities

As an Executive, Customer Success (Data Management & Client Response), you will:

• Provide digital support and services to customers through the NIQ Customer Service Online platform, in collaboration with the Global Customer Service Center.
• Work alongside the Customer Service Lead, Product Leader, and Customer Success team to communicate product enhancements, updates, and delivery details.
• Create, upload, and manage local knowledge articles on the NIQ Customer Service Online platform reflecting the latest service evolutions.
• Provide expert responses and market insights to stakeholders, driving the adoption of our proprietary data mining platforms and Microsoft Dynamics.
• Coordinate sales requests globally, contributing to NIQ’s financial goals across the organization.
• Lead improvement projects to enhance processes and maintain NIQ’s high data quality standards globally.

What We’re Looking For

Ideal candidates for this role should be curious about market dynamics, proficient at managing multiple deadlines, and exceptional at organizing. You should be adept in utilizing digital and cloud services and continuously seek to streamline processes. Key qualifications include:

• Bachelor’s Degree in any field.
• Up to 2 years of experience in relevant fields such as account management, client service, or business analysis.
• Excellent communication skills and adeptness in storytelling.
• Proficiency in Microsoft Office and fluent in Business English.
• Knowledge of an additional Asian language is a plus.
• Ability to work independently and in teams within a virtual environment.
• Strong client-centric mindset and adaptability to change.

About NielsenIQ

In 2023, NielsenIQ merged with GfK to establish an unmatched global reach in consumer intelligence. We cover over 90% of the global population across more than 100 markets. Our cutting-edge analytics and comprehensive insights are delivered through advanced platforms, offering a holistic view of consumer behaviors. Learn more about us at .

Our Commitment to Diversity, Equity, and Inclusion

NielsenIQ is deeply committed to reflecting the diversity of the communities and clients we serve. We strive to embed inclusion and diversity into all aspects of our business and invite candidates who share this mission to join our team. We are proud to be an Equal Opportunity/Affirmative Action Employer. Discover our diversity and inclusion efforts .

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Embark on a rewarding career path that drives real change with NielsenIQ, where your work is valued and your growth supported.