Job Opportunity: Global IoT Analyst - Smart Facilities - IPSA 9

Company Name: UNDP

Background

Diversity, Equity, and Inclusion are at the heart of UNDP’s core principles. We celebrate the diversity expressed through the multitude of nations and cultures where we operate. We foster an inclusive environment to ensure all personnel can contribute effectively to our mission. Our commitment to equity ensures fair treatment in all actions. Following a 'leave no one behind' approach to diversity means increasing representation of underserved populations. Individuals identifying as part of marginalized or excluded groups are highly encouraged to apply. Learn more about , including our values and inspiring stories.

UNDP enforces a zero-tolerance policy against sexual exploitation, abuse, harassment, and discrimination. All selected candidates will undergo rigorous reference and background checks.

Office/Unit/Project Description

The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is dedicated to providing top-quality ICT systems and Green Energy services across a global network of 155+ country offices and partners worldwide. The mission of ITM Smart Infrastructure Services is to “Create Smart Facilities, Build Local Capacity, and Inspire a Movement,” ensuring efficient, innovative, and sustainable management of technologies for UN facilities, in alignment with Sustainable Development Goals (SDGs). Our Smart Facility solutions include Green Energy, Connectivity, Security, IoT, and Data services.

To support the transition to next-generation infrastructure, ITM manages and monitors the operation of ICT infrastructure and Smart Facilities resources in global UNDP premises. The UNDP ITM unit in Copenhagen is expanding its team to support the Internet of Things (IoT) initiatives, following the organization's digital transformation agenda and Smart Facilities initiative. This includes developing an IoT-As-A-Service portfolio using sensor-based devices and transmission technologies (e.g., LoRaWAN, BLE, Zigbee, NB-IoT, LTE-M) to provide Smart UN Facilities globally.

Key Responsibilities:

• Set up IoT network and Digital Twin infrastructure for IoT foundation projects in UNDP Country offices and government projects under the Smart Facilities concept.
• Integrate solutions with IoT Platforms on Azure, test sensors and gateways, ensure the complete infrastructure chain, and offer full operational support after commissioning.
• Provide technical support for IoT foundation projects and other Smart Facilities projects, resolving network-related issues per standard troubleshooting procedures.
• Handle incoming incidents via the internal ticketing platform and monitor alarms sent by NMS, escalating complex incidents as needed.
• Facilitate capacity-building exercises by assisting in the preparation of global webinars and training sessions, providing on-site operational support as required.
• Contribute to developing an operational support system for efficient response and create guidelines for end-user training related to IoT and Digital Twin projects.
• Write documentation related to IT support operations, ensuring compliance with corporate standards and ISO 9001:2008 for rollout processes and documentation.
• Perform other duties within the functional profile as necessary for effective office and organizational operations.

Institutional Arrangement

The Global IoT Analyst will report directly to the Manager of Smart Infrastructure and Connectivity Unit (SICU) and the ICT Specialist for IoT projects. The overall guidance will be provided by the Global ICT Advisor/Chief of SIS. Progress reporting will occur in monthly team meetings and weekly SICU meetings.

Core Competencies

• Achieve Results: Plans and monitors work, delivers quality by deadlines.
• Think Innovatively: Embraces creative ideas and makes pragmatic improvements.
• Learn Continuously: Shares knowledge, learns from mistakes, seeks feedback.
• Adapt with Agility: Handles change constructively and remains flexible.
• Act with Determination: Shows drive and motivation, maintains calm under adversity.
• Engage and Partner: Demonstrates understanding, forms positive relationships.
• Enable Diversity and Inclusion: Values differences, confronts discrimination.

Cross-Functional & Technical Competencies

Business Direction and Strategy: System Thinking - Ability to understand and manage interrelated