Join Labelbox as a Machine Learning Support Engineer

Labelbox is at the forefront of AI innovation, offering a data-centric AI platform that is the go-to solution for teams leveraging the power of generative AI and Large Language Models (LLMs). Our platform provides essential human supervision and automation, making it easier for teams to build AI-driven applications and leverage AI for tasks like data labeling and extracting business insights.

Our esteemed clientele includes transformative industry leaders across insurance, retail, manufacturing/robotics, healthcare, and more. Trusted by Fortune 500 companies like Walmart, Procter & Gamble, Genentech, and Adobe, as well as hundreds of pioneering AI teams, Labelbox is backed by prominent investors such as SoftBank, Andreessen Horowitz, and Google's AI-focused fund, Gradient Ventures.

About the Role

As a Machine Learning Support Engineer at Labelbox, you'll be crucial in providing first-class support and building trusted relationships with our customers. This role involves using live chat and other internal resources to solve product issues and proactively guide users in maximizing their utilization of our platform.

Your daily responsibilities include:

• Enhancing customer experience and fostering trusted advisory relationships.
• Gaining deep knowledge of the Labelbox product and keeping up with upcoming features to better prepare our customers.
• Identifying and understanding customer success metrics to help guide them towards achieving their goals.
• Proposing creative solutions to customer business challenges.
• Acting as a customer advocate in internal product discussions, ensuring that customer feedback influences product development.
• Monitoring trends in customer experiences to enhance the overall effectiveness of the Labelbox platform.

About You

Ideal candidates will bring:

• At least 1+ year of experience on a Technical Support team.
• A BA/BS degree in Computer Science/Engineering.
• Proficiency in Python; experience with Machine Learning is a plus.
• Strong problem-solving skills and the ability to manage complex customer inquiries.
• Excellent communication skills and the ability to quickly grasp and articulate new technologies.
• Experience with common support tools such as Intercom, GitHub, Jira, etc.

We offer a competitive salary range of $70,000 to $110,000, reflecting the candidate's skills, competencies, and experience. This role is adaptable to a remote-friendly hybrid model, with tech hubs located in the San Francisco Bay Area, New York City Metro Area, and Wrocław, Poland.

At Labelbox, your personal data privacy is paramount. Please review our Job Applicant Privacy Notice to understand how your information will be handled during the application process. Any communication from our team will come from an official @labelbox.com email address. We encourage applicants to be vigilant in verifying the authenticity of any communications purporting to be from Labelbox.

If you’re passionate about AI and customer success, and you’re ready to make a significant impact with a dynamic team, apply to be a Machine Learning Support Engineer at Labelbox today!