Join Dynatrace as a Sales Operations Analyst - Business Intelligence (Hybrid, Waltham, MA)

At Dynatrace, we strive to make software work flawlessly. Our comprehensive platform integrates broad and deep observability, continuous runtime application security, and advanced AIOps. This combination empowers innovators to modernize and automate cloud operations, accelerate software delivery, and ensure impeccable digital experiences.

About the Role

We are seeking a Sales Operations Analyst to join our dynamic Data Strategy and Business Intelligence team within Sales Ops. You will be joining a fast-paced organization experiencing rapid growth and success. The ideal candidate will quickly understand global sales organizational needs and collaborate with technical teams to develop datasets and dashboards that clearly convey business trends to non-technical users.

In this role, you will frequently work with Sales and Operations leadership, Business Systems teams, and provide critical business insights to Executive leadership, Sales management, and internal operations. You will act as a key business partner with multiple departments, including Sales, CRM, Business Systems, and Finance.

Key Responsibilities

• Collaborate with stakeholders to create dashboards, support special data projects, and use data to narrate business performance stories.
• Develop and publish reports utilizing Power BI, Salesforce, and Excel for business performance monitoring and analysis.
• Curate actionable datasets for stakeholders by developing SQL queries in PostgreSQL and Snowflake.
• Translate end-user requirements into technical specifications for development and BI teams.
• Validate and implement enhancements to improve processes in collaboration with technical teams.
• Ensure data quality and accuracy by working with stakeholders.
• Provide training to stakeholders on report access and usage.
• Promptly respond to feedback and adjust reporting to better meet business needs.
• Collaborate cross-functionally to improve current operations reporting and recommend new data for future analysis.

Qualifications

Minimum Qualifications

• 1+ years of relevant Sales Operations or Finance Operations experience.
• Bachelor’s degree required.

Preferred Qualifications

• 2+ years of experience in analytics within Software or High Tech industries.
• Bachelor’s degree or higher in Business, Information Systems, Statistics, Data Science, Computer Science, or a similar field.
• Experience with Power BI, Tableau, or similar reporting tools.
• Proficiency in Excel, including pivot tables, graphing, complex formulas, and Visual Basic macros.
• Experience with SQL (PostgreSQL, Snowflake, or similar DBMS).
• Familiarity with scripting languages for data manipulation such as Python or R.
• High level of comfort navigating and leveraging Salesforce.com (or related CRM).
• Strong understanding of data modeling and data visualization techniques.
• Expertise in data gathering, cleaning, and transformation techniques.
• Ability to summarize data findings and contextual insights using data visualization tools.
• Exceptional written and verbal presentation skills, with the ability to present insights to senior audiences.
• Analytical mindset and problem-solving aptitude.
• Strong attention to detail and accuracy.
• Proven track record of delivering timely and accurate results in a fast-paced environment.

Additional Information

Dynatrace is a market leader and a 13-time Magic Quadrant leader. We invest significantly in R&D to deliver unparalleled customer value and quick adoption. Trusted by over half of Fortune’s Top 10, we foster a culture of excellence and offer competitive compensation packages that recognize and reward greatness.

Working with the largest Cloud players like AWS, Azure, VMware, and Google Cloud, you will have access to the best 3rd Generation Monitoring solutions. Experience the advantage of a fully automated platform powered by our advanced AI and machine learning technology.

All information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored benefits, medical, dental, vacation/holidays, a company matching 401(k) plan, and more. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical