Join Robinhood: A Leading Fintech Company Democratizing Finance for All

Robinhood is driven by a simple yet powerful idea: make financial markets accessible to everyone. By placing customers at the core of our decisions, we aim to lower barriers and provide greater access to financial information, building products and services that create a more inclusive financial system.

About the Opportunity

We are looking for innovative, growth-minded individuals to help shape our future. If you are inspired by our mission and values, and have a drive to change the world, we would love to have you apply.

Position: Workforce Management (WFM) Forecasting and Capacity Planning Analyst

Robinhood seeks an exceptional WFM Forecasting and Capacity Planning Analyst, passionate about their work and skilled in managing stakeholders across contact centers. This role involves contributing new innovations within the Robinhood Workforce Optimization & Analytics Team.

Key Responsibilities:

Forecasting and Analysis

Develop Forecasting Models: Build and maintain accurate models using statistical and predictive techniques.
Data Analysis: Analyze historical data to identify trends and perform what-if scenarios.
Performance Metrics: Establish and monitor KPIs related to workforce productivity and service levels.

Capacity Planning

Resource Allocation: Create detailed plans aligning workforce with expected demand.
Scenario Planning: Conduct planning for various operational circumstances.
Continuous Improvement: Regularly adjust plans based on actual performance and business needs.

Collaboration and Communication

Stakeholder Engagement: Collaborate closely with operations management, HR, and other departments.
Reporting: Prepare and present reports to senior management.
Cross-Functional Teams: Lead teams to implement capacity planning initiatives.

Strategy and Policy Development

Strategic Initiatives: Assist in projects aimed at improving operational efficiency.
Policy Formulation: Develop policies supporting workforce management objectives.

Technology and Tools

Technological Proficiency: Use advanced software for data analysis and forecasting (Excel, R, Python, ChatGPT).
System Improvements: Recommend improvements to enhance forecasting accuracy.

Qualifications:

- Bachelor's degree or equivalent experience in business, analytics, statistics, or related field.
- 5+ years' experience in workforce management/contact center forecasting.
- 3+ years' experience in data analysis and project management.
- 3+ years' experience with WFM software (Assembled, Aspect, Calabrio, Nice).
- Ability to present analytics insights clearly to leadership.
- Motivated to work in a fast-paced, evolving environment.
- Experience using AI to drive impact in workforce management.

Why Robinhood?

- Market competitive compensation structure.
- 100% paid health insurance for employees and 90% for dependents.
- Annual lifestyle wallet for personal wellness and development.
- Lifetime benefit for family forming and fertility.
- Dedicated mental health support.
- Generous time off including holidays, parental leave, and more.
- Lively office environment with catered meals and commuter benefits.

Apply Today!

Robinhood invites growth-minded and collaborative individuals to join our mission in democratizing finance. If you are ready to contribute and help us achieve our goals, apply today—even if you do not meet every single requirement. We value passion, dedication, and the drive to change the world.

Robinhood embraces diversity and provides equal opportunity for all applicants. We believe that a more inclusive workplace leads to better outcomes. Robinhood also offers reasonable accommodations on request and respects applicants' privacy rights.

Base pay is determined by various factors such as location, experience, and market demands. See our detailed for more information.

Expected Salary Ranges:

Zone 1: Menlo