(Senior) Customer Success Data Analyst

Are you seeking a dynamic and challenging role in a globally recognized and expanding organization? Do you want the opportunity to work with a passionate team dedicated to making a tangible impact on customer experience? If so, this job is for you:

(Senior) Customer Success Data Analyst

Your Mission

This role is critical in driving advanced reporting initiatives and optimizing data utilization to enhance customer experiences. The ideal candidate will possess a robust technical background in data analysis and dashboard creation, particularly using tools like Grafana and Data Mesh.

Key Responsibilities

• Leadership and Initiative: Drive key reporting initiatives within the Customer Success team, demonstrating persistence and leadership to manage projects effectively.
• Customer Interaction: Actively participate in customer conversations to gain a deep understanding of their needs and expectations, helping to bring insights directly from the frontline into our strategic decisions.
• Data Mesh Utilization: Utilize the data mesh infrastructure to meet the specific needs of Customer Success, ensuring effective use of tools such as Grafana and similar analytics tools.
• Dashboard Development: Create and manage standard CS dashboards as well as executive dashboards. Develop specialized dashboards for internal use cases as needed.
• Collaboration and Development: Participate in the Big Room Planning (BRP) process for data-related topics, securing buy-in from Development teams and other stakeholders.
• Technical Documentation: Support the creation of .yaml files and documentation to facilitate understanding and usage of data resources.
• UI and Report Development: Develop graphical user interfaces for report generation, focusing on prototyping and using PromQL to write efficient queries.
• Optimization: Continuously improve the performance of data queries and systems to enhance reporting speed and accuracy.

Qualifications & Skills

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Analytics, or a related field.
• At least 2-5 years of experience in a reporting or data analyst role within a technology-driven environment.
• Proficiency in Grafana, and/or other analytics and visualization tools.
• Strong understanding of PromQL and experience in developing user-friendly graphical interfaces for reporting.
• Excellent analytical and problem-solving skills, with a proven ability to manage complex datasets and extract actionable insights.
• Strong interpersonal and communication skills, with an ability to clearly convey complex data-related concepts to non-technical stakeholders.
• Experience working directly with customers to understand and fulfill their data reporting needs.

What We Offer

Want to join a team that enjoys making secure connectivity simple for our customers? You’ll be among people who believe in:

• Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes.
• Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first.
• Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity.
• Working COLLABORATIVELY to build success – The power of the team will always make us faster and better.

As a testament to this, Open Systems has been recognized as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.

We look forward to receiving your online application (please note that you need to compress your application into two attachments). Only direct applications will be considered.

About Open Systems

Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments, ensuring your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified, and easy-to-implement SASE platform that combines SD-WAN and Security Service Edge delivered as a Service. We provide 24x7 operational management and engineering support from assigned engineering teams, ensuring affordable and predictable costs.