Senior Data Analyst, Payment Risk & Fraud

SpaceX was founded on the belief that a future where humanity is exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. DATA ANALYST, PAYMENT RISK & FRAUD At SpaceX, we’re using our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation, providing fast, reliable internet to over 2 million users worldwide. We design, build, test, and operate all parts of the system – from thousands of satellites and consumer receivers that can connect within minutes of being unboxed, to the financial systems and frameworks for an accessible and cost-effective consumer product. Our payment philosophy for Starlink is to allow our customers to pay for our services using the same local payment methods as they use for their existing providers. We have only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class analysts to maximize Starlink’s payment performance and access for communities and businesses around the globe. As a Sr. Data Analyst on the Starlink Payment Risk program, you will solve challenges underlying every aspect of the program's growth. You can expect to build next-generation predictive models to identify fraudulent activity within a continuously expanding portfolio of products, markets, and users. You'll also support optimization analysis for new fraud controls, policies, limits, and operational strategies. Lastly, you'll support data mining, and build pipelines, dashboards and investigative views to enable rapid detection and quantification of fraud, and business impact metrics for fraud countermeasures. The ideal candidate is an accountable and resilient team player who combines business instincts, technical skills, and raw analytical power necessary to support the rapid growth of Starlink internet. RESPONSIBILITIES: Identify, investigate and monitor fraudulent or anomalous activity, including isolating and quantifying specific trends driving changes to fraud and payment patterns. Design and implement real-time fraud rules and models, including historical back testing analysis, offline evaluation, and production performance impact monitoring. Analyze large volumes of data from various internal and external sources, and produce authoritative reports and root-cause analysis on fraudulent activities and chargebacks. Implement data-driven, risk-based solutions and policies to mitigate fraud and chargebacks. Evaluate risk exposure for new products, markets, and pricing initiatives to develop the risk-mitigation strategy to minimize fraud and enable growth. Provide guidance and subject matter expertise to the Customer Support team to codify policies and best practices regarding chargebacks, account takeover, authorizations, delinquency and other fraud scenarios. Coordinate necessary administration work related to payment fraud, chargebacks and other disputes with relevant parties and automate manual processes wherever possible. BASIC QUALIFICATIONS: Bachelor’s degree 5+ years of professional experience in an analytical role in the payments, risk, security, finance, or technology sector SQL work experience PREFERRED SKILLS AND EXPERIENCE: Experience with large datasets, data collection/pipelining, analytical software and using visualization/dashboarding tools Knowledge of risk management systems, tools and automated decision-platforms Experience designing real-time rules and machine learning models. Understanding of end-to-end payment sequence and processing ecosystem. Experience working with a variety of payment methods in a multi-processor environment Strong research, analytical, investigative and communications skills Multinational experience managing risk and fraud across multiple countries, regions, currencies, and verticals across the world in an e-commerce setting Knowledge of and experience working with third party vendors related to payment risk and fraud mitigation tools ADDITIONAL REQUIREMENTS: This position is based in Hawthorne, CA and requires being onsite - remote work is not considered. Willingness to work long hours and weekend when needed to meet critical deadlines. COMPENSATION AND BENEFITS: Pay range: Sr. Analyst: $110,000.00 - $145,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. In addition to base salary, your total rewards package at SpaceX may also include long-term incentives in the form of company stocks, stock options, or long-term cash awards, discretionary bonuses, and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. Furthermore, you'll receive access to comprehensive medical, vision, and dental coverage, 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accumulate 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year. ITAR REQUIREMENTS: In order to comply with U.S. Government export regulations, the applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is based on merit, competence, and qualifications, and will not influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.