Senior Research Scientist

Company Description

At ServiceNow, our technology operates to make global functionality viable for everyone, catalyzed by our dedicated team. We strive for rapid progress as time is of the essence, innovating unique solutions for our customers and the communities. Being a part of ServiceNow, you will be contributing to a dynamic team of pioneers with an insatiable curiosity and a zeal for innovation. We understand the essence of a well-rounded life for producing quality work, and hence we facilitate that by all means. We believe in aspiring together, mutually supporting each other to turn our individual and collective dreams into reality. You are part of the future we're creating.

With over 7,700 plus customers, we serve approximately 85% of the Fortune 500, and we take pride in being one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Discover more about us on our blog 'Life at Now' and listen to our employees sharing their experiences of working at ServiceNow.

If you are passionate about a role but are not sure if you meet all its qualifications, we still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where everyone's voice is heard, valued, and respected. We welcome all candidates, including those with non-traditional, varied backgrounds, who may not have taken a typical path to this role. We believe skills and experience are transferable, and the earnest desire to dream big makes for great candidates.

Job Description

The ServiceNow Research team performs both fundamental and applied research to future-proof AI-powered experiences for all users of the Now Platform. We aim to make workflows smarter, AI workloads more efficient, and are committed to making socially responsible contributions to the AI community. Our innovation revolves around people: helping customers modernize their technology architecture, innovating new business models, enhancing work experiences, and driving higher ROI from their technology investments.

The Conversational Assistant program (CAT) at ServiceNow Research is exploring how Conversational AI Assistants can enhance the productivity of knowledge workers across all industries. For ServiceNow, this implies delighted end-users, more productive instance admins, and more empowered citizen developers. We are actively seeking collaborators and interns for the topics which include but are not limited to:

• Task-oriented dialog and semantic parsing
• Interactive code generation
• Compute- and memory-efficient LLMs
• Retrieval-augmented LLMs
• Lightweight LLM adaptation for downstream tasks
• Using LLM for data synthesis
• Large context transformers, transformers with memory
• Controllable AI, chain-of-thought methods, integration with symbolic AI
• Trustworthy natural language generation; combatting hallucinations

Research scientists are expected to contribute to the major projects of the team, forging their research agenda within the topics of the research team, supervise interns, and collaborate with their colleagues and the global AI community.

Research scientists must remain updated about the latest trends and discoveries and share their knowledge with their colleagues.

Research scientists are to act as scientific advisors for other teams needing their expertise, and contribute to the company's products.

Qualifications

In order to excel in this role, we need someone who has:

• A Ph.D. in machine learning, deep learning, computer science, artificial intelligence, or a related field.
• Preferred: 2 years of research experience post-Ph.D.
• A proactive mindset with a willingness to push the boundary of fundamental knowledge
• Experience in large language models and optionally in multimodal representation learning, reinforcement learning, graphs, time series, computer vision, etc.
• Experienced and competent in scientific programming with Python and Numpy, and optionally also with Java, JavaScript, or R.
• Experience and competence in deep learning programming in Pytorch and optionally with Tensorflow.
• Experience in contributing to research communities and/or efforts, including publishing papers at top international conferences such as (ACL, EMNLP, NeurIPS, ICLR, ICML, CVPR, etc.)
• Willingness to work in a diversified team.

While applying, please provide:

• CV
• Cover letter
• Research statement

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we prioritize flexibility and trust in our dispersed work environment. You can learn about our work personas: flexible, remote, and required-in-office here.

If you need a reasonable accommodation to complete any part of the application process or if you are unable to access or use this online application process and need an alternative way to apply, you can contact us at [email protected] for assistance.

For positions that need access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to obtain export licensing approval from the U.S. Government for certain individuals. All employment is subject to ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please be vigilant of fraudulent job postings/scams which are increasingly widespread. You can learn how to safeguard yourself here. All authentic ServiceNow job postings can be found through the ServiceNow Careers site.

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