Senior Solutions Engineer

Join Replicant as a Senior Solutions Engineer

At Replicant, we're transforming the way machines interact with the world, starting with customer service. As the leader in Contact Center Automation, Replicant enables companies to automate their most common customer service calls, empowering agents to tackle more complex challenges. Our AI platform provides consumers with seamless conversations across voice, messaging, and digital channels, resolving customer support issues 24/7 without the wait.

We're pioneering the use of Large Language Models (LLMs) to revolutionize customer service once again. If you’re passionate about AI, ChatGPT, LLMs, and making an impact in collaboration with top technologists and market leaders, Replicant is the place for you. We've tripled our team size, quadrupled our revenue, and were recognized as a top enterprise AI company by The Information. Serving Fortune 500 clients, we run millions of AI calls monthly and are expanding globally.

About the Role

We're seeking a Senior Solutions Engineer to join our Solutions Engineering team. You'll master bot-building to prototype customer service use-cases for demos, helping us tell meaningful stories and win new business opportunities. Your role will involve collaborating with customer service organizations across retail, insurance, travel, financial services, healthcare, and more.

Responsibilities

• Collaborate with the sales team to gather customer requirements
• Identify technology trends in industry verticals
• Use visualization tools to design bots, integration points, and dataflows
• Review and write API specifications for stakeholders
• Build machine learning models using internal tools
• Write and run scripts to manipulate data
• Develop bot code in Typescript for specific states and transitions
• Attend customer meetings and provide technical support to the Account Executives

Qualifications

• 5+ years of experience in a Solutions Engineering role
• 1+ years of experience with Javascript, Python, Typescript, or Apex
• Experience with REST APIs and Authentication (OAuth 2.0 and Basic)
• Strong written, oral, and presentation skills
• Vibrant and energetic attitude with a willingness to achieve goals
• Bachelor’s degree in Information Systems or Computer Science preferred
• Experience with enterprise tools like Salesforce and Zendesk is a plus
• Call center experience is a plus

Benefits

• Remote working environment that respects time zone differences
• Highly competitive salary, equity, and a 401(k) plan for US employees
• Top-tier healthcare (medical, vision, and dental)
• Health and Wellness perks
• Equipment stipend
• Flexible vacation policy
• Exciting team trips & offsites (including the CEO baking bread for the team!)
• 5-week sabbatical after 4.5 years with the company

Our Values

Blade Runners

We take ownership and pride in our work, using the tools at our disposal to achieve our goals. We value open and honest communication and actively seek feedback. We are driven to grow and succeed both individually and as a team.

Bread Makers

We strive for an egalitarian culture, believing no task is too big or small. We work together to achieve our goals and advance our mission, valuing that the collective effort is greater than individual contributions.

Självdistans (Self-Distance)

Självdistans, Swedish for self-distance, encourages us to critically reflect on ourselves and our relationships from an external perspective. We act objectively, acknowledging that we are not defined by our work. We trust our team to identify blind spots and humbly admit any mistakes.