Service Manager Conversational Artificial Intelligence Team

Job Opportunity: Service Manager for Conversational Artificial Intelligence Team

Join Allianz Technology as a crucial member of our IT process team to develop and provide cost-effective IT services that enhance our service portfolio.

Key Responsibilities

As a Service Manager, you will:

• Engage in the IT process to enhance and develop cost-efficient services.
• Participate in defining service metrics, focusing on costs, quality, capacity, business continuity, and IT security.
• Coordinate standard solutions to meet customer needs by managing both human and technical resources.
• Drive continuous improvement initiatives within the service domain.
• Foster strong customer and client relationships alongside supplier management.
• Collaborate efficiently with project management and technical teams to meet client requirements.
• Participate in on-call duty rotations.

Required Skills and Qualifications

We seek candidates with the following skills and qualifications:

Education, Certification and Experience

• A higher education degree with a technical or economic background.
• Training or certification in Process and Project Management and ITIL (desirable).
• Knowledge of Contact Center Solutions based on Cisco Infrastructure (desirable).
• Experience in an international work environment (desirable).
• Fluency in English and another language such as German, Italian, Spanish, or French.
• At least 5 years of experience as a Service Manager.
• Previous experience as a contact center agent or team lead is a plus.
• Experience in managing complex IT development projects.

Skills and Competencies

• Agile knowledge.
• Familiarity with contact center operations (desirable).
• Experience with Cloud and CAI platforms, e.g., Cognigy (not mandatory).
• Strong customer management abilities.
• Excellent problem-solving skills.

Benefits

We offer a comprehensive benefits package including:

• A hybrid work model that balances in-person collaboration with remote work, including up to 25 days per year working from abroad.
• Competitive compensation with a company bonus scheme, pension, employee shares program, and various employee discounts (details vary by location).
• Opportunities for career development, digital learning programs, and international career mobility for lifelong learning and professional growth.
• Flexible working arrangements, health and wellbeing offers including healthcare and parental leave benefits, and support for returning from career breaks.

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz, driving the Group's digitalization with over 12,000 employees in 51 countries. From data centers to application platforms, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

Diversity and Inclusion Statement

Allianz Technology is proud to be an equal opportunity employer, fostering a diverse work environment. We welcome applications from all individuals regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or life philosophy.

Join us. Let's care for tomorrow. You. IT.

Additional Information:

Company name: Allianz
Job title: Service Manager Conversational Artificial Intelligence Team
Job ID: 33278
Sector: Information Technology & Engineering
Level: Professional / Senior
Type: Full-Time, Permanent