Join Corelight as a Sr. Escalation Engineer

Empowering Cybersecurity: By making evidence the cornerstone of security, Corelight helps customers stay ahead of ever-evolving cyber-attacks.

About Corelight

Corelight is a leading cybersecurity company that transforms network and cloud activity into actionable evidence. Our elite defenders use this evidence to proactively hunt threats, accelerate cyber incident responses, gain complete network visibility, and create advanced analytics powered by machine learning and behavioral analysis tools.

Easily deployed and available in traditional and SaaS-based formats, Corelight is the fastest-growing Network Detection and Response (NDR) platform in the industry. Uniquely, we leverage Open Source projects in addition to our proprietary technology to deliver Intrusion Detection (IDS), Network Security Monitoring (NSM), and Smart PCAP solutions. Our solutions are trusted by the most sensitive, mission-critical large enterprises and government agencies worldwide.

Role Overview: Sr. Escalation Engineer

We are seeking a talented, resourceful, and collaborative individual to join our Customer Success Escalation team. As the customers' first line of support, the Sr. Escalation Engineer will ensure successful resolutions for any issues our clients face. This technical leader in our Tier 3 Organization will handle tasks ranging from basic configurations to deep troubleshooting of Linux internals and hardware.

Additionally, the Sr. Escalation Engineer will advocate for customers and relay their feedback and requirements to Engineering, Product Management, and Sales teams in an effort to continuously enhance the reliability and usability of Corelight's products.

Responsibilities

• Act as the primary point of contact for all customer escalations and support cases, including existing customers and POCs (Proof of Concepts).
• Guide and mentor other Tier 3 Success Organization members and the Field (SEs) on technical issues and solutions.
• Deliver regular status updates to Customers and internal stakeholders in accordance with advertised SLAs.
• Provide best practices and accelerated support for Corelight solutions.
• Identify issues, develop, and recommend solutions, including adjustments to customer networks.
• Advocate for customers and coordinate across multiple teams (Engineering, Product Management, Sales, etc.) to maintain customer satisfaction and ensure the best possible experience.

Minimum Qualifications

• 7+ years’ experience in a hands-on technical role focusing on post-sales support (troubleshooting, system administration, networking, security, etc.).
• Strong understanding of network security, incident response, and threat hunting.
• Proven experience with installation, configuration, and administration of UNIX/Linux, Windows-based systems, cloud (AWS, Azure, GCP), and virtualization (ESXi, Hyper-v, etc).
• Strong networking experience.
• Excellent written and verbal communication skills.
• Willingness to work odd hours and meet SLAs. On-call and weekend coverage may be required.
• BS/BA or equivalent in relevant field (CS, EE, MIS)

Additional Qualifications

• Experience with Zeek scripting and/or Python is a plus.
• Expertise in application and application protocols (SMB, HTTP, TLS/SSL including X.509 certificate handling, DNS, etc.).
• Experience with packet captures (PCAP) and utilities (tcpdump, Wireshark, etc.).
• Professional or expert-level security certifications (CISSP, CISM, GIAC, etc.) are a plus.

Our Culture and Values

We are proud of our commitment to diversity of background and thought, low-ego results, applied curiosity, and tireless service to our customers and community. Corelight supports a geographically dispersed, yet connected, employee base with team members working from home and office locations around the world.

Fueled by accelerating revenue and investments from top-tier venture capital organizations such as Crowdstrike, Accel, and Insight, we are rapidly expanding our team.

Visit us at to learn more.

Compensation and Benefits

Notice of Pay Transparency: The compensation for this position ranges from $111,000 to $162