Join Our Team as a Sr Incident Management and Data Quality Analyst/Developer at ServiceNow

About ServiceNow

At ServiceNow, our cutting-edge technology makes the world more efficient, and our passionate team brings it to life. We thrive on innovation and speed because our customers and communities depend on our unique solutions. By joining ServiceNow, you align with a dynamic team of innovators and visionaries. We believe that your best work happens when you can live your best life, so we strive to support you in every way possible. Dream big with us, and let's build a brighter future together.

We are proud to serve over 7,700+ customers, including around 85% of the Fortune 500®. Our accolades include being named one of the FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™. Dive deeper into our culture on the and listen to firsthand accounts from our employees.

Your Opportunity: Sr Incident Management and Data Quality Analyst/Developer

Are you driven by challenges and thrive in a fast-paced environment? We are looking for a highly motivated individual to manage critical incidents and ensure data quality. Your efforts will be critical in maintaining seamless operations and reliable data.

Key Responsibilities

Incident Management

• Respond to reported incidents, especially data quality issues.
• Diagnose the root causes of incidents and initiate resolution procedures.
• Prioritize and oversee incidents based on urgency and business impact from detection to closure.
• Document incidents for future reference and analyze trends for proactive strategies.
• Develop and maintain incident response protocols and communicate effectively with stakeholders.

Data Quality Analysis

• Identify discrepancies and errors through data quality metrics analysis.
• Implement data cleansing and correction procedures and monitor for potential issues.
• Investigate the root causes of data quality problems and work with stakeholders to improve standards.
• Report on data quality trends and provide insights to management.

Data Development (as needed)

• Develop scripts or tools to automate data quality checks and incident response.
• Enhance data pipelines and infrastructure to mitigate future incidents.

Qualifications

• 3-5 years of experience in incident management, data analysis, or related fields.
• Proven track record in incident identification and resolution.
• Strong analytical and problem-solving skills combined with excellent communication abilities.
• Proficiency in data analysis tools and techniques (e.g., SQL, data visualization tools).
• Understanding of data governance principles is a plus.
• Ability to work both independently and collaboratively.
• Familiarity with scripting languages (Python, Bash) is a plus.

Why Join ServiceNow

ServiceNow is an Equal Employment Opportunity Employer. We value diversity and are committed to creating an inclusive environment where all voices are heard, respected, and celebrated. We encourage candidates from various backgrounds, even those who may not meet every qualification, to apply and bring their unique perspectives to our team.

We offer flexible, remote, and required-in-office work personas to fit different lifestyles. If you need reasonable accommodation during the application process due to a disability, please contact us at for assistance.

Note: Be cautious of fraudulent job postings and scams. All genuine ServiceNow job opportunities can be found on the .

Begin your journey with ServiceNow, where innovation meets opportunity. Apply today!

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