Data Scientist

Why Birdeye? Once upon a time, local businesses could attract customers through advertising and word of mouth. However, today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies need to deliver exceptional experiences to create repeat customers and need a platform to do this at scale. Local businesses often struggle with the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions prevents them from achieving true customer insights and acting on them in real time. This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools. Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes for managing online reputation, connecting with customers, and generating insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is headquartered in Palo Alto, CA, with investments from Marc Benioff, Jerry Yang, and Accel-KKR. Visit birdeye.com to learn more. The AI Manager will be responsible for leading a team of AI developers, data scientists, and engineers to design, develop, and deploy AI-powered software solutions. This role requires a deep understanding of AI technologies, strong project management skills, and the ability to collaborate effectively with cross-functional teams. What You'll Do: Join a forward-thinking creative team that’s ahead of design trends and techniques. You'll report directly to the Creative Director, Brand, playing a fundamental role in conceptualizing and executing our design work. Whether it’s supporting our content team with blog images, infographics, and interactive content, working with marketing to create landing pages, ads, and experiences for social media, or mentoring our junior designers, you’ll contribute your valuable insights and expertise. Come join our exciting team as we redefine Customer Experience Management. For more information, visit https://birdeye.co. Responsibilities: Team Leadership: - Provide leadership and mentorship to a team of AI professionals. - Foster a collaborative and innovative team culture. - Set clear goals and expectations, and monitor team performance. AI Strategy: - Collaborate with senior management to define the company's AI strategy and roadmap. - Identify opportunities for AI integration and expansion across various products and services. Project Management: - Plan, prioritize, and oversee the execution of AI projects from conception to completion. - Ensure projects are delivered on time and within budget. Technical Expertise: - Stay up-to-date with the latest developments in AI and machine learning. - Provide technical guidance and expertise to the team. - Participate in hands-on development and problem-solving when necessary. Collaboration: - Work closely with cross-functional teams. - Foster collaboration and communication between AI and software development teams. Quality Assurance: - Ensure the quality and accuracy of AI models and algorithms. - Implement best practices for testing and validating AI systems. Resource Management: - Manage resources effectively. - Recruit, train, and develop AI team members. Documentation and Reporting: - Maintain clear and comprehensive project documentation. - Provide regular reports and updates to senior management. Requirements: - Bachelor's or Master's degree in Computer Science, Data Science, or a related field (Ph.D. preferred). - Proven experience in AI development. - Proficiency in machine learning frameworks and programming languages (e.g., Python, TensorFlow, PyTorch). - Excellent project management and organizational skills. - Strong problem-solving and analytical abilities. - Effective communication and teamwork skills. - Knowledge of software development methodologies (Agile, Scrum) is a plus. - Experience with cloud platforms and deployment of AI models is a plus. Why You’ll Join Us: At Birdeye, we strive to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver on our commitments and work hard to get things done. Working at Birdeye means being part of a close-knit community that supports your success and celebrates your victories! We find strength in diversity and inclusion and actively seek different perspectives, always encouraging everyone to be their authentic selves.