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Company Description
Our goal is to eradicate impediments and boost the availability of quality education for all Australians, regardless of age, location, life circumstances or past experiences.
As a non-profit organization, our primary focus lies with our students' interests. We have guided over 500,000 students to explore, select, and enroll in one of the 1,000 and expanding courses listed on the OUA marketplace from 27 premier Australian universities.
We follow the principles of autonomy, alignment, and agility in our operations. Our organizational culture is based on values like Prioritizing for Customers, Constant Improvement, and Mutual Care.
About the Team
The Customer Insights team collaborates with various departments across the student journey, amassing, consolidating, and analyzing performance, customer feedback, and external data sets. Our primary goal is delivering reliable, actionable, and real-time insights to elevate the student experience and outcomes.
About the Role
You'll solve customer-oriented problems by working with intricate customer datasets including enrolments, applications, web behaviors, transcripts, customer feedback, and external data. Utilizing your deep technical expertise, you will generate valuable insights, identify chances to enrich student experiences and create value for our marketplace partners.
A Typical Day for You Might Look Like This
- Cooperating with teams across the business, translating their business problems into data problems, and developing data science solutions.
- Identifying new data sources, ingesting, and connecting them to our existing data sets for analysis.
- Using the latest technologies to synthesize large amounts of data into organized statistical analysis, actionable insights, and recommendations.
- Creating and effectively conversing data stories with stakeholders. Generating visualizations and reports to present findings and concepts in a manner that's widely understood and trusted.
- Fostering your curiosity and delving into new technologies, services, models within our AWS-centric stack.
- Cooperating with your team, building, and sharing your knowledge in Python, SQL, ML, and AI.
How You Will Excel in This Role
- Proven experience in data science or a similar role.
- A tertiary degree in statistics, mathematics or a related field.
- Advanced coding skills with proficiency in SQL, Python, R, statistics, and data mining techniques.
- Exceptional storytelling ability, able to build a narrative and effectively explain problems/findings to various audiences using visualization tools.
- Knowledge of cloud computing analytics infrastructure, including integration tools like Azure Synapse Analytics or AWS Glue.
- Commercially minded thinking paired with creative problem-solving abilities.
- Strong grip of facts, ability to link ideas, and curiosity about upcoming trends.
- Resilient, adaptable, and comfortable in ambiguous situations.
- Experience with varied analytics types, including descriptive, diagnostic, predictive, and prescriptive analytics.
- Familiarity with data lakes, data warehouses, data pipelines, and business intelligence solutions.
- A sense of ownership and a consulting approach to business partnership.
What Do We Offer?
- Non-profit salary packaging benefits, including vehicle leasing.
- Competitive market salary with annual individual and company incentives.
- Discounted gym memberships and health insurance.
- Learning and training opportunities.
- Subsidized study opportunities.
- Paid subscription to Calm to support our commitment to health and well-being.
- Inclusive leave policy permitting swapping and recognition significant events occurring outside our public holidays.
- Workation leave - option to work remotely for 10 days a year.
OUA is dedicated to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We welcome candidates of all backgrounds to apply, even if they don't meet all requirements listed. We appreciate unique perspectives and experiences that can contribute to our mission of assisting students to transform their lives.
