Job Opportunity: Global ICT Analyst - Smart Facilities at UNDP

About UNDP:

Commitment:

Diversity, Equity, and Inclusion are fundamental values at UNDP. We celebrate diversity as a reflection of the wide variety of nations and cultures we work within. We prioritize inclusion to empower all personnel to contribute to our mission, ensuring equity and fairness in every action. At UNDP, our 'leave no one behind' principle focuses on amplifying the representation of underserved communities. Individuals from marginalized or excluded groups are highly encouraged to apply. Discover more about our work at UNDP, including our guiding principles and inspiring stories.

Zero Tolerance:

UNDP has a strict no-tolerance policy towards sexual exploitation, abuse, harassment, including sexual harassment, and discrimination. All selected candidates will undergo rigorous reference and background checks.

Position Overview:

The United Nations Development Programme (UNDP) Office of Information Technology and Management (ITM) is the organization’s main provider of high-quality ICT systems and Green Energy services. Serving a global network of 155+ country offices and UNDP partners worldwide, ITM’s Smart Infrastructure Services mission is to create smart facilities, build local capacity, and inspire movement in line with Sustainable Development Goals (SDGs). Our Smart Facility solutions consist of Green Energy services, Connectivity, Security, IoT, and Data. ITM implements best practices to deliver resilient, highly available, and sustainable business solutions that foster organizational innovation.

We seek a new colleague to join our Copenhagen office as a Global ICT Analyst for Smart Facilities. The role entails supporting the operation and providing timely, efficient assistance to end-users. The ideal candidate will act as the first responder for systems/solutions-related issues, possessing a blend of technical expertise and interpersonal skills.

Key Responsibilities:

• Assist in the Global ICT infrastructure and Smart Facilities operations by supporting OneICTbox and MSS-3 operations, network management, and developing network orchestration and automation tools. Ensure standard network configurations and compliance with corporate security standards.
• Provide tech support for UNDP Country Offices, addressing issues related to networks and smart facility devices using standard troubleshooting procedures.
• Manage incoming incidents via the internal ticketing platform, monitor alarms, and escalate complex issues as needed.
• Support capacity-building by preparing global webinars and on-site operational assistance with guidance from the team lead.
• Develop operational support systems and guidelines for end-user training.
• Collaborate with ITM internal teams and provide tech/non-tech support as requested by ICT managers.
• Document IT support operations, including procedures, system documentation, technical guides, and compliance reports. Ensure adherence to corporate standards and ISO 9001:2008.
• Perform other related duties as necessary.

Reporting Structure:

The Global ICT Analyst will report directly to the Manager of the Smart Infrastructure and Connectivity Unit (SICU) and the ICT Specialist. Progress will be reviewed during monthly team meetings and weekly SICU meetings. The Global ICT Advisor/Chief of SIS will provide overall guidance to the team.

Core Competencies:

• Achieve Results: Plans and monitors own work, pays attention to details, delivers quality work by deadlines.
• Think Innovatively: Open to creative ideas, pragmatic problem solver, makes improvements.
• Learn Continuously: Open-minded and curious, shares knowledge, learns from mistakes, asks for feedback.
• Adapt with Agility: Adapts to change, handles uncertainty constructively, is flexible.
• Act with Determination: Shows drive and motivation, remains calm under adversity, confident.
• Engage and Partner: Demonstrates compassion, forms positive relationships.
• Enable Diversity and Inclusion: Respects differences, aware of unconscious bias, confronts discrimination.

Cross-Functional Competencies:

• System Thinking: Understanding interconnected elements within a process/system and the impact of changes.
• Data Engineering: Proficiency in programming languages like SQL, Python, R, and understanding warehousing solutions, ETL tools, and basic machine learning algorithms.
• IT Security Management: Knowledge of cybersecurity technologies, processes, and ISO 27001 principles. Certifications like CSSIP, CSIM