AI/ML Engineer (US)

Location: San Jose, California, United States Who are we? Whatfix is a dynamic, data-driven digital adoption platform (DAP) that helps organizations and users optimize the benefits they receive from software. As an interactive overlay for any application, Whatfix guides users with real-time guidance, self-service support, and user feedback. Thanks to product analytics and AI, Whatfix boosts productivity on a grand scale and harnesses data-driven insights for better decision making. The company has seven global offices in the US, India, UK, Germany, Singapore, and Australia, working with Fortune 500 companies worldwide. Having raised $140 million to date, Whatfix has secured backing from esteemed investors such as Softbank, Sequoia, Dragoneer, and Cisco Investments. Our company motto is "Hustle Mode ON". About the Role: Whatfix is developing bots/assistants that understand user instructions in natural language – like "Apply for casual leave from August 20 to August 25, 2023" – and execute the task on any application on the web. We're seeking skilled AI/ML Engineers experienced with UIs and AI/ML. Key Responsibilities: - Develop state-of-the-art deep learning models and advanced computer vision to build an understanding of software applications and to act as an agent. - Research and implement ML and deep learning algorithms for production. - Build necessary infrastructure for AI/ML systems such as model inference, automated (re-)training, monitoring, and explainability, etc. - Participate in Code Review and process improvement. - Stay updated on the latest AI research and experiment with code. - Help AI product managers and business stakeholders understand the potential and limitations of AI for your products. - Conduct necessary ML tests and benchmarks for model validation. - Fine-tune, retrain, and scale existing model deployments. - Clearly articulate complex problems and propose viable architectural and design solutions. - Implement complex model training and neural network-powered software applications for integration into the Whatfix SaaS platform. - Design and develop highly robust, scalable, fault-tolerant systems for one of the world's fastest-growing startups. - Envision project goals, product architectural solutions, and focus on details for successful implementations. - Occasionally participate in customer demonstrations and provide necessary inputs. - Conduct research to provide technical solutions for real-world challenges at scale in various scenarios. Our ideal AI/ML Engineer: - Experience and strong analytical background, preferably with a degree in computer science, engineering, machine learning, artificial intelligence, deep learning, algorithms, statistics, or similar field. - Direct work experience and proficiency in some of these technologies and frameworks: - Solid experience in building systems with vision processing, deep neural networks, and reinforcement learning. - Understanding of working with knowledge graphs for AI projects. - Strong grasp of machine learning concepts and statistics. - Deep understanding of CNN algorithm family such as R-CNN, Fast R-CNN, Faster R-CNN, YOLO, etc. - Hands-on programming skills in Python. - Proficiency in using deep learning libraries like PyTorch, Fastai, TensorFlow, OpenCV, etc. - Proficiency in implementing algorithms and using advanced data structures to solve computing problems. A solid foundation in computer science principles is preferred. - Experience in deploying at least two DL-based solutions to production. - Excellent communication and technical skills. - A can-do attitude, entrepreneurial spirit, and the ability to turn challenges into opportunities. - Ability to collaborate effectively in a highly technical, fast-paced environment. - Ability to solve complex challenges/problems and rapidly deliver innovative solutions. - Bachelor's or Master's degree in Computer Science. Nice-to-haves: - Hands-on experience with front-end technologies - HTML, CSS, JavaScript. - Published DL-based research work in top-tier conferences. - Experience with transformer/vision transformer-based models. - Understanding of distributed computing using Spark. What sets us apart from the rest: - Whatfix ranks among the top 20 B2B tech companies along with giants like Adobe, PayPal, and Cisco. - With an annual revenue growth of over 65%, we were recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list. - Recognized by Forrester and Everest Group as a leader in the digital adoption space, and listed by LinkedIn as one of India's top 5 startups in 2020. - Listed by Deloitte Technology Fast 500™ as one of the fastest-growing companies in North America for 2022 and 2021, recognized as a Great Place to Work 2022-2023. - Our customer-centric approach is evident from a customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights. Perks / Benefits: - Equity plan. - Mac shop, work with the latest technologies. - Unlimited PTO policy. - Paid maternity leave. - Monthly cell phone stipend. - Medical, Dental, and Vision coverage. - Regular team and company outings. - Learning and Development benefits. Whatfix is an Equal Opportunity Employer and participates in E-Verify. All activities must comply with our Equal Opportunity Laws, ADA, and other applicable regulations. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Due to the global nature of our company and our hiring committee operating across different time zones, the interviews for this role will be recorded for those unable to attend.