Client Onboarding Manager ( Work Location. - Mumbai)

Join Liminal: Secure Your Future with a Leading Digital Asset Custody Platform

Founded by Mahin Gupta, co-founder of ZebPay—one of India's largest crypto exchanges—Liminal's team boasts extensive experience in designing secure wallet architectures with operational efficiency. Launched in April 2021 and headquartered in Singapore, Liminal operates across APAC, MENA, and Europe, with offices in Singapore, India, and UAE.

About Liminal

Our mission is to make digital assets safer, more efficient, and rewarding for individuals and businesses, safeguarding control and ownership. We provide a secure and automated digital asset custody platform backed by HSM-supported, plug-and-play wallet architecture. Liminal supports exchanges, custodians, banks, trading desks, and hedge funds to scale their digital asset operations using our zero key leakage tolerance approach, mitigating cyber attacks, internal collusion, and human error.

Our regulatory readiness program ensures compliance through AML checks, quarantine wallets, key residency, travel rules, and CCSS-compliant platforms. Liminal holds several certifications, including CCSS Level 3, SOC Type 2, and ISO 27001 & 27701. We've secured transactions worth over $6 billion and protect assets worth approximately $600 million.

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Job Opportunity: Client Onboarding Manager

Work Location: Mumbai

Job Summary

As a Client Onboarding Manager, you will be pivotal in ensuring the seamless onboarding of clients into Liminal's ecosystem. This role demands a deep understanding of financial regulations, AML/CFT laws, and ensuring Liminal’s adherence to these requirements. Your role will significantly influence the initial client experience, forming the foundation for long-term client relationships.

Key Responsibilities

• Client Relationship Management: Develop and maintain strong client relationships, understanding their needs and expectations.
• Onboarding Process Management: Create and execute efficient onboarding processes for seamless client integration.
• Project Coordination: Coordinate cross-functional teams to deliver projects within set timelines and budget.
• Client Training and Support: Provide training to clients on the company's offerings for effective utilization.
• Risk Management: Identify and mitigate potential risks during onboarding, ensuring compliance.
• Problem Resolution: Address client issues promptly and effectively.
• Performance Tracking: Monitor and evaluate onboarding success and gather feedback for continuous improvement.
• Documentation and Reporting: Maintain accurate client records and prepare reports on key metrics.
• Product Knowledge: Stay updated on the company's products, services, and industry trends.
• Client Retention: Work with sales and account management teams to ensure a positive onboarding experience.

Requirements

• 3 to 5 years of hands-on experience in client onboarding.
• Knowledge of financial regulations and AML/CFT laws.
• Excellent communication skills.

Benefits

• Best in Class Salary: Competitive salary brackets.
• 15-Day Salary: Receive salary every 15 days.
• Flexi-hours: No micromanagement; focus on productivity.
• ESOP: Enjoy a liberal ESOP policy for long-term motivation.
• Liminal Book Club: Request books delivered to your doorstep.
• Health Insurance: Comprehensive coverage for employees and dependents.
• Lifetime Free Access: Permanent free access to Liminal Vaults platform and hardware.
• Best Devices and Subscriptions: Access to top-notch devices and tools.
• HealthyMe Program: Earn rewards for maintaining an active lifestyle.
• 1Password Account: Secure passwords and sensitive data efficiently.