Client Services Data Analyst

Company Description

Join Experian, a leading global technology company specializing in data and analytics. With a history spanning over 125 years, we have played a pivotal role in nurturing economic growth and societal development through data-driven insights. At Experian, we are more than just a constituent of the FTSE 30. Here, our 22,000 outstanding employees across over 30 countries are committed to harnessing the potential of data to foster opportunities and positively transform lives. Embrace the chance to be part of a company that is investing in the future with cutting-edge technologies and innovative people. Choose Experian, and be #uniquelyexperian.

Job Description

Role: Client Services Data Analyst

The Data Management Specialist II at Experian acts as a vital link between us and our prestigious clientele, primarily focusing on enhancing data accuracy and quality. This role involves managing significant client relationships within our Data Development team, consulting with our partners to pinpoint their needs, and translating these into tangible analytics and reporting requirements. As a key player, you will ensure that our data solutions match the evolving demands of the businesses we support.

Knowledge, Skills, and Experience Required:

• Exceptional verbal and written communication skills, keen on analyzing and presenting data effectively to diverse audiences.
• Strong critical thinking skills, with a proficiency in linking business challenges to data management solutions.
• Ability to manage high-priority projects in a dynamic, fast-paced environment.
• Detail-oriented, organized, and proactive in nature.
• Experience navigating tight deadlines and maintaining high-quality outputs.
• Familiarity with data lifecycle management and data reporting technologies.

Key Responsibilities:

• Serve as the primary contact for major data furnishers, focusing on data reporting and accuracy.
• Educate clients on data reporting best practices and build sustainable, professional relationships.
• Collaborate with internal teams like Marketing, Sales, and Data Management to enhance data reporting quality.
• Analyze clients’ needs and develop tailored data management solutions.
• Drive new client engagement and meet growth targets as aligned with business objectives.
• Regularly update senior management on project status and opportunities for improvement using data-driven insights.

Qualifications:

• 2-4 years of B2B client support experience, preferably in the financial sector.
• Proficiency in Microsoft Office and familiarity with AWS services are advantageous.
• Experience using business analytics tools (Tableau, Alteryx, etc.) is preferred.
• Understanding of the Credit Reporting Resource Guide is beneficial.

Why Experian?

At Experian, we value diversity and offer an inclusive environment where everyone can thrive. We are proud to uphold a culture that fosters engagement, collaboration, and wellness. Recognized globally as a Great Place To Work™, FORTUNE's Best Companies to Work For, and Glassdoor's Best Places to Work, Experian is where you bring your whole self and achieve great things. Explore Experian Life on our social channels or our Careers Site to discover what makes us exceptional.

Experian is an Equal Opportunity and Affirmative Action employer. We embrace innovation through diversity and encourage applications from all qualified individuals regardless of gender, race, religion, color, sexual orientation, physical ability, or age. If accommodations are needed due to disability, we provide them to support your application process.

Become part of our team and play a critical role in our data-driven journey to shape a better tomorrow. Apply now to be our next Client Services Data Analyst and make an impact at Experian!