Join PhonePe as a Customer Support Business Intelligence Analyst

About PhonePe Group: PhonePe is at the forefront of India's digital transformation, being the leading digital payments platform with over 500 million registered users and 37 million merchants across the nation. Covering more than 99% of Indian postal codes, PhonePe has ventured into financial services and adjacent tech-enabled businesses. Our group embodies a range of services designed to facilitate economic growth by optimizing the flow of money and improving access to essential services.

Our Culture

At PhonePe, we prioritize creating an environment where you can consistently perform at your best. Empowerment and trust are the foundations of our work ethos. Here, you will have full ownership of your work from day one, and you’ll collaborate with some of the brightest minds to build technology that makes a real difference.

Who We're Looking For

We seek first-principle problem solvers with a passion for data and storytelling through numbers. If you are driven by curiosity and constantly challenge the status quo, you will fit right in.

Role Impact

In this role, your contributions will influence decisions affecting 300 million people, or 20% of India's population. You’ll gain exposure to all aspects of product development at scale, from conceptualization to execution, enjoying autonomy over your projects, including the opportunity to present your findings to the CEO.

Your Role Responsibilities

As a vital part of the CX strategy team, you will:

• Define key metrics to analyze CX performance.
• Collaborate with various CX teams to pinpoint and analyze inefficiencies.
• Generate insights and build narratives to aid in decision-making.
• Develop strategies to enhance operations and address CX-related issues.
• Work beyond data analysis to propose innovative business solutions.
• Design and maintain accessible data dashboards with the central analytics team.

Ideal Candidate Qualifications

We are looking for someone with:

• 1-2 years of analytics experience in relevant fields.
• Strong analytical and problem-solving skills.
• A keen interest in business mechanics and product functionality.
• Proficiency in Excel, PowerBI, Tableau, or similar tools.
• Experience in SQL, R, or Python; knowledge of ML model building is a plus.

PhonePe Employee Benefits

Working full-time with us means you enjoy:

• Comprehensive insurance packages including Medical, Accident, and Life Insurance.
• Wellness programs and onsite medical facilities.
• Supportive parental and mobility benefits.
• Retirement plans and other financial benefits.
• Advancement opportunities through education assistance and more.

PhonePe offers a dynamic workplace with opportunities to undertake roles that stretch beyond traditional job descriptions. Learn more about life at PhonePe, our teams, and culture by visiting our blog and staying updated with PhonePe in the news.

Accelerate your career by applying to be part of our innovative team at PhonePe, shaping the future of digital payments in India.